West Lancs logo

Comments and feedback

The council is always looking to improve services and you can help us do this by contacting the relevant Service Manager with any comments, compliments or complaints.  

Comments?

Comments on how services might be improved to better meet the needs of customers are always welcome.  If you want to offer any comments on a Council service please contact the relevant Service Manager.

Compliments?

Everyone likes to receive compliments and council officers are no exception. More importantly, compliments can help us to identify what our customers value and can highlight good practice. If you believe you have received good service from the Council our Service Managers will be pleased to hear from you.  

Complaints?

We always try to get things right but there may be occasions when customers have cause for complaint. Such complaints can serve to highlight areas where services could be improved.

The council defines a complaint as an expression of dissatisfaction about the standard of service, actions or lack of action taken by the Council, or a person or body acting on behalf of the Council, affecting an individual or group of customers.

The council has procedures in place to ensure that complaints are thoroughly investigated and, where possible, resolved.  

Alternatively, you may wish to talk to your local councillor about the matter. Or, if an issue affects 10 or more people, you can raise it by submitting a petition.

You can also give feedback to Lancashire County Council (external link) on the services they provide.