The Local Government and Social Care Ombudsman and Housing Ombudsman investigate complaints about councils and certain other bodies.
However all complaints should initially be referred to the Council, to be dealt with under the Council’s complaints procedure. If you remain dissatisfied with the Councils's response to your complaint then you can contact the Local Government and Social Care Ombudsman.
The Local Government and Social Care Ombudsman deals with complaints about Council services including housing allocations and homelessness.
The Housing Ombudsman deals with complaints about housing management, repairs, leaseholders, transfers and mutual exchanges. Please note that in order to encourage local resolution of complaints, the Housing Ombudsman will not investigate a complaint unless it has been referred by a designated person (an MP, a local councillor or a tenant panel recognised by the council) or eight weeks have elapsed since the final stage of the council’s internal complaints procedure.
Information for where you live
Local Government Ombudsman
Tel: 0300 061 0614 or text "call back" to 0762 480 3014
Fax: 024 7682 0001
P.O. BOX 4771