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Local Government Ombudsman

The Local Government Ombudsman and Housing Ombudsman investigate complaints about councils and certain other bodies.

However all complaints should initially be referred to the Council, to be dealt with under the Council’s complaints procedure. If you still believe your complaint remains unresolved following the review by the Chief Executive you can refer the matter to the relevant Ombudsman.

The Local Government Ombudsman deals with complaints about Council services including housing allocations and homelessness.

Housing Ombudsman

The Housing Ombudsman deals with complaints about housing management, repairs, leaseholders, transfers and mutual exchanges. Please note that in order to encourage local resolution of complaints, the Housing Ombudsman will not investigate a complaint unless it has been referred by a designated person (an MP, a local councillor or a tenant panel recognised by the council) or eight weeks have elapsed since the final stage of the council’s internal complaints procedure.


Your West Lancashire

Information for where you live


Local Government Ombudsman

Website: Local Government Ombudsman (external link)

Online: LGO complaint form (external link)


Tel: 0300 061 0614 or text "call back" to 0762 480 3014

Fax: 024 7682 0001

P.O. BOX 4771