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Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman and Housing Ombudsman investigate complaints about councils and certain other bodies.

However all complaints should initially be referred to the Council, to be dealt with under the Council’s complaints procedure. If you remain dissatisfied with the Councils's response to your complaint then you can contact the Local Government and Social Care Ombudsman.

The Local Government and Social Care Ombudsman deals with complaints about Council services including housing allocations and homelessness.

Housing Ombudsman

The Housing Ombudsman deals with complaints about housing management, repairs, leaseholders, transfers and mutual exchanges. Please note that in order to encourage local resolution of complaints, the Housing Ombudsman will not investigate a complaint unless it has been referred by a designated person (an MP, a local councillor or a tenant panel recognised by the council) or eight weeks have elapsed since the final stage of the council’s internal complaints procedure.