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Privacy and data protection

This explains how the West Lancashire Borough Council website, which is managed by West Lancashire Borough Council, uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We keep strict security standards to prevent any unauthorised access to your personal data. We recognise, however, that this medium can never be fully secure and you should be aware of this when you use the site.   The Council is also subject to The Freedom of Information Act 2000 and is under a duty to pass on certain information if requested by third parties or government departments unless the Act allows us to withhold that information.

What information do we collect from visitors?

We collect three kinds of information from website visitors: feedback, personal details collected from online forms, and site usage information, from session cookies and log files. Specific Privacy Notices can be viewed throughout the Council’s website and within the forms/surveys to explain how and when your data will/may be used.

Feedback: We collect feedback through online forms and surveys, through the comments and feedback section, or through phone calls, emails or letters. In order to answer your question or deal with your complaint we may need to contact external bodies e.g. Lancashire County Council or other government departments. We will not share your personal details with any private company, unless it is contracted to provide the service which you are applying for or commenting on.

Personal details: We will collect information from you if you complete any online forms on our website or if you contact us with comments or specific requests. We may ask you for your name, email address and relevant personal details. Forms processed by West Lancashire Borough Council are only stored for as long as they are necessary. We may pass your details on to third party service providers (e.g. Lancashire County Council) who will deal with your request. These third parties are obliged to keep your details securely, will use them only to fulfil the request and will dispose of the information at the appropriate time.

Site usage: We collect two types of data
i) Cookies. These  are pieces of data created when you visit a website. For more information visit our cookies page.

ii) Log files: We collect web statistics (log files) automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our website. These statistics do not contain personal data and cannot be traced back to an individual.

What happens when I visit a link to another site?

This website contains links to other websites, including those of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

How to access to your information

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email: freedomofinformation@westlancs.gov.uk  

Personal information

•  Download policy on publishing personal information on the council website (PDF 5kb)

If this privacy policy changes in any way, we will place an updated version on this page.

Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties.  

• Identity theft (external link): how to protect yourself from identity theft