We have a number of core customer service standards which apply to all customers and staff. These corporate customer care standards provide a clear commitment of our desire to provide the highest quality of customer service; they include responses to letters and emails, telephone calls, complaints, visits to our offices, visits to customers' homes. and out-of-hours emergencies; they cover targets and the attitude and behaviour of staff and customers.
We always welcome feedback about our services. Please note that we aim to answer all letters/queries/complaints within 10 working days.