An overpayment is when you are paid benefit
which you are not entitled to. If you've been overpaid, we will
write to you to let you know the full details, like:
- what caused the overpayment
- the dates of the overpayment
- how much the overpayment is
- what to do if you disagree
There are several reasons why you may have
received an overpayment of benefit:
- You may have forgotten to let us know that your income has
increased, from something like working family tax credit, wages,
other benefits or pensions.
- Somebody may have moved into or out of your home. This would
mean that we will need to work out your claim again.
- If you have a non-dependant person living with you, their
income may have changed.
- If you have moved out of your home and not told us.
- You may have a change in the type of benefit you receive from
the Benefit Agency, or an increase in the benefit.
- You may have started work, or changed jobs.
- The Benefits Agency may have told us to cancel your claim, or
there may have been a delay in us receiving information from
- If your claim is found to be fraudulent, we will recover any
benefit paid to you that you were not entitled to.
How is the overpayment recovered?
- If you are still getting Housing Benefit, we may reduce this
each week by an agreed amount. If you feel that the amount we are
reducing your Housing Benefit by is causing you hardship, you can
write or telephone and ask us to lower it. Please note, that we may
ask for more details.
- If you don't get Housing Benefit any more, we will invoice you.
If you are not able to repay the amount in full, you will need to
contact our Benefits Section who may be able to arrange for your to
repay in instalments.
- Council tenants will have their overpayments recovered along
with their rent or from ongoing housing benefit payments.
- If you are a private tenant, we invoice either you or your
landlord, depending on who the overpayment was paid to.
- Owner occupiers have their overpayments recovered through their
How you can help with overpayments
- If you get a letter about overpayments, please don't ignore it.
We will have to recover any overpayments.
- If you are starting work, don't forget to let us know - if we
know before you start work, there is less chance of an
If you would like more information about
benefit overpayment, please contact Housing Benefit Overpayment
Tel: 01695 585080
Write to: Housing Benefit Overpayment, West Lancashire Borough
Council, 52 Derby Street, Ormskirk L39 2DF