West Lancashire Borough Council Homepage

Pay a bill

There are many ways to pay your council bills including direct debit, online, by phone, by standing order, by post or in person.

You can pay by.. 




By debit/credit card using the online payment system. Please select the payment you want to make from the list below.


Please be aware that some versions of Internet Explorer are currently causing issues for our customers when attempting to make an online payment.  If you do experience difficulties, please contact our Customer Services team on 01695 577177 who will process your payment for you, or use our automated payment line on 01695 585150.  We are in the process of trying to resolve this issue and apologise for any inconvenience this may cause you.


Mastercard / Visa Credit Cards: Please note a 1.56% charge will be made for payments made via credit card.


Direct debit

You can set up a direct debit to a number of council bills:

Please note: Direct Debits are taken on either the 2nd,15th or 28th of each month for Council Tax, 1st of each month for Business Rates and 1st or 15th of each month for Housing Rent. However, as your rent is due weekly in advance, your direct debit payment must be paid in advance to prevent your account falling into arrears. If this is acceptable, please fill in the information and send the mandates to us indicating your preferred payment date. As there will be a number of weeks lead in time to the first payment, it is important you continue to pay your weekly rent up to the first direct debit payment.

On the phone

  • By debit/credit card using the 24 hour automated payment line on 01695 585150 
  • By debit/credit card by calling Customer Services on 01695 577177

Standing order

You can set up a standing order to pay rent, council tax, business rates, council mortgages, council tenants' home contents insurance, community charge and sundry debts.


Download the Council Tax standing order form (Adobe PDF format, 34.7kb)

Download the Business Rates standing order form (Adobe PDF format, 35.1kb)

Download theTenants' Home Contents Insurance standing order form (Adobe PDF format, 42.4kb)


By post

By post using cheques or postal orders to Financial Services, 52 Derby Street, Ormskirk, West Lancashire L39 2DF. Please do not send cash through the post.

In person

You can also pay at your local Post Office or Paypoint Outlet using a plastic payment card. Contact Customer Services on 01695 577177 to request a card.

Related information

Last Updated: 3/14/2014

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West Lancashire Borough Council, 52 Derby Street, Ormskirk, West Lancashire L39 2DF
Tel: 01695 577177 | Email: customer.services@westlancs.gov.uk