As Licensing Authority, the Council wants to maintain high
standards in all licensed premises. The Licensing Act 2003 controls
the sale of alcohol, the provision of regulated entertainment
(which includes live and recorded music, dancing, the performance
of plays and the exhibition of films) and the provision of hot food
or drink after 11pm. Whilst such standards are maintained with a
great deal of co-operation with licensed premises, there may be
occasion that you feel you need to make a complaint.
Complaints about noise
If your complaint is about noise or disturbance from a licensed
premises, please use the
noise complaints online form
Complaints about associated crime
If your complaint relates to increased levels of crime associated
with the premises, you should direct your complaint to Lancashire
Constabulary Licensing Unit on 01257 246215 or see their web pages
related crimes (external link)
for more information.
Complaints about licensed premises
However, if you believe the premises is contravening any aspect of
their licence - for example serving alcohol after permitted hours,
providing unlicensed activities or serving alcohol to underage
patrons - you can make a complaint to us and we will investigate.
If you feel comfortable in doing so, it is recommended that you
raise your concerns with the licensee before making your complaint.
The matter may be resolved quickly without outside intervention and
help improve communication between you and the operator.
Guidance is also available for interested parties (residents
or businesses - including their representatives - located within
the 'vicinity' of the licensed premises) when making either a
(Adobe PDF format, 101kb)
against an application or when
applying for review
(Adobe PDF format, 110kb)
of any existing licence or
In relation to decisions made at a hearing held by the Licensing
Authority, all parties have a right of appeal. Specific guidance
(Adobe PDF format, 90.5kb) on appeals is available for
interested parties who have attended a hearing.