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This website holds a massive amount of information about the services we provide and it's available 24 hours a day. Visit do it online to view our full range of online services.

General contact form: use this form to get in touch with us. If you have an enquiry for a specific council department, please select the appropriate online form from our full list.
Ask a question service: view frequently asked questions and find answers on wide range of subjects. If you can't find the answer you're looking for, it also provides you with an online service to send your question directly to us.
Email: customer.services@westlancs.gov.uk
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Customer Services deals with around 20,000 calls a month and is the first point of contact for all Council enquiries. Calls are answered from 8.30am-5.30pm, Monday to Friday, with a 24 hour answer and emergency service for out of office hours.

Call us: 01695 577177
Minicom for deaf or hard of hearing customers: 01695 585029
Housing repairs: 01695 577177
Out of hours homelessness emergency line: 0845 371 0898

Come in
Visit Customer Services at:

Council Offices, 52 Derby St, Ormskirk
Map: 52 Derby Street, Ormskirk and Directions to council offices, Ormskirk (external link)
Customer Service Point, Unit 142 on the first floor of the Concourse, Skelmersdale
Map: The Concourse, Skelmersdale (external link)

Reduce your carbon footprint - leave the car at home:

Download information about using public transport to visit Customer Services

Opening hours for both are:

Monday-Thursday, 9.00am-5.00pm
Friday, 9.00am-4.45pm

Write to
West Lancashire Borough Council, PO Box 16, 52 Derby Street, Ormskirk L39 2DF

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Last Updated: 11/25/2009

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