Service standards
We have a number of core
customer service standards which apply to all customers and staff.
These corporate customer care standards provide a clear commitment
of our desire to provide the highest quality of customer service;
they include responses to letters and emails, telephone calls,
complaints, visits to our offices, visits to customers homes and
out of hours emergencies; they cover targets and the attitude and
behaviour of staff and customers.
We are committed to investing in, and improving, front-line
services for residents. To underline this we also have a set of
service standards for each key front-line service, linked to our
corporate priorities.
Click on any of the services listed below to find out more about
what the service does, what standards you can expect and its main
contact details. The aim is to give the same information to our
customers in a clear, consistent fashion to make our services
easier to understand and access.
How to get copies of these standards
This
information is also available from main council offices and the
Customer Service Point in Skelmersdale - or by calling 01695
577177. You can also request this information in audiotape, in
Braille, in large print and in other languages.
What do you think?
We always welcome
feedback about
our services. Please note that we aim to answer all
letters/queries/complaints within 10 working days.
Service standards
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