Tel: 01695 577177
West Lancashire Borough Council

Service standards

 We have a number of core customer service standards which apply to all customers and staff. These corporate customer care standards provide a clear commitment of our desire to provide the highest quality of customer service; they include responses to letters and emails, telephone calls, complaints, visits to our offices, visits to customers homes and out of hours emergencies; they cover targets and the attitude and behaviour of staff and customers.

We are committed to investing in, and improving, front-line services for residents. To underline this we also have a set of service standards for each key front-line service, linked to our corporate priorities.

Click on any of the services listed below to find out more about what the service does, what standards you can expect and its main contact details. The aim is to give the same information to our customers in a clear, consistent fashion to make our services easier to understand and access.

 

How to get copies of these standards

This information is also available from main council offices and the Customer Service Point in Skelmersdale - or by calling 01695 577177. You can also request this information in audiotape, in Braille, in large print and in other languages.

What do you think?

We always welcome feedback about our services. Please note that we aim to answer all letters/queries/complaints within 10 working days.

Service standards

Related information

 

 

Last Updated: 7/13/2010

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West Lancashire Borough Council, 52 Derby Street, Ormskirk, West Lancashire L39 2DF
Tel: 01695 577177 | Email: customer.services@westlancs.gov.uk