We have a number of
core customer service standards which apply to all customers and
staff. These corporate customer care standards provide a clear
commitment of our desire to provide the highest quality of customer
service; they include responses to letters and emails, telephone
calls, complaints, visits to our offices, visits to customers homes
and out of hours emergencies; they cover targets and the attitude
and behaviour of staff and customers.
We are committed to investing in, and improving, front-line
services for residents. To underline this we also have a set of
service standards for each key front-line service, linked to our
corporate priorities.
Click on any of the services listed below to find out more about
what the service does, what standards you can expect and its main
contact details. The aim is to give the same information to our
customers in a clear, consistent fashion to make our services
easier to understand and access.
How to get copies of these standards
This information is also available from main council offices and
the Customer Service Point in Skelmersdale - or by calling 01695
577177. You can also request this information in audiotape, in
Braille, in large print and in other languages.
What do you think?
We always welcome
feedback about our services. Please note that we
aim to answer all letters/queries/complaints within 10 working
days.
Service standards
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