Leisure Centres and Sports Facilities - Service
Standards
Our leisure centres and sports facilities help the council meet its
corporate priorities around providing leisure and cultural
opportunities for local people, and improving the health of the
local community. West Lancashire Community Leisure Trust (in
partnership with West Lancashire District Council and Serco Leisure
Ltd) run a range of leisure centres across West Lancashire. This
information explains what facilities we offer, what activities take
place there, what standards you can expect from us, and gives you
further contact details.
What we do
West Lancashire Community Leisure Trust runs five leisure centres
with West Lancashire District Council managing two bowling greens
and nine playing fields, with others being leased out to clubs.
These are located at:
Outdoor pitches:
Blaguegate, Skelmersdale
Chequer Lane, Up Holland
Liverpool Road, Skelmersdale
Tower Hill, Up Holland
Victoria Park, Burscough
Richmond Park, Burscough
Churchfields, Ormskirk
Abbey Lane, Burscough
Bowling:
Coronation Park, Ormskirk
Coronation Park, Skelmersdale
Bookings for football and bowling can be made via the Council's
main offices. Tel: 01695 585146
Leisure Centres:
Burscough Fitness &
Raquet Leisure Centre
Bobby Langton Way, Burscough
Tel: 01704 895266
Email: info.burscough@leisure.serco.com
Facilities - large main hall, suitable for badminton and 5-a-side
football, fully-equipped IsoSpa fitness facility and express
circuit, large floodlit all-weather court suitable for football,
tennis and netball, 3 squash courts, activity/party room, bar and
lounge area, crèche
Banks Leisure Centre
Greaves Hall Avenue, Banks Tel: 01704 212970
Email: info.northmeols@leisure.serco.com
Facilities - large main hall, suitable for large functions, also
accommodating badminton, volleyball and indoor bowling, gymnasium,
community room, meeting rooms, fully-equipped IsoSpa fitness suite,
two floodlit outdoor courts for football, tennis, netball and
basketball,
bar and lounge area
Nye Bevan Pool
Skelmersdale Tel: 01695 727111
Email: info.nyebevan@leisure.serco.com
Facilities - 25-metre main pool, 17-metre learner pool,
fully-equipped IsoSpa fitness suite, health suite, including
jacuzzi, sauna and steam room and relaxation area, 2 sunbeds,
stand-up sun shower and sunbed, fitness studio
Park Pool
Park Road, Ormskirk Tel: 01695
576325
Email: info.parkpools@leisure.serco.com
Facilities - 25-metre main pool, 12.5-metre learner pool,
fully-equipped lifestyles fitness suite, health suite, including
jacuzzi, sauna and steam room, 2 stand up shower sunbeds, crèche,
refreshment area, activity room
Skelmersdale Sports Centre
Digmoor Road, Skelmersdale
Tel: 01695 723777
Email: info.skelmersdale@leisure.serco.com
Facilities - 2 large halls suitable for football, basketball,
netball, tennis, cricket, hockey and volleyball, 4 badminton
courts, 2 squash courts, floodlit outdoor all-weather court
suitable for football, tennis and netball, activity room, weights
room, bar and lounge area, crèche
Fees and payment
Leisure Centres:
Fees and charges vary dependent on activity. A full list of charges
is available at each centre or you can contact the centre on the
above numbers. Charges are reviewed annually in consultation with
all partners (West Lancashire District Council, Serco Leisure Ltd
and West Lancashire Community Leisure Trust).
Payments are usually made at the centre and can be made by cash,
cheque or by setting up a direct debit. We offer a concessions
scheme for senior citizens, children under 16, and students -
usually half price or less on standard tariffs. To be eligible for
these, you have to show proof to the cashier or supervisor at the
centre and/or complete an application form, which is available from
the cash desks.
Football Pitches:
Fees and charges vary for
each pitch, depending on the facility on offer for use (ie changing
facilities). Pitches can be booked annually (for the season), or as
one-off bookings where available. Charges are reviewed
annually.
Bowling:
Bowling passes can be purchased as an individual or as part of a
group and charges are reviewed annually.
Payment for both football and bowling can be made by cash or
cheque, and invoices can be arranged for group bookings. We offer a
concession scheme for senior citizens and children under 16.
Our service promise
- We will ensure that customers are greeted promptly and
courteously at all service areas. Our reception/cashier staff will
be on hand to answer your queries, provide further details on
activities/charges and take bookings.
- We ensure that our customer information and signage is well
presented, clear and easily understandable.
- We maintain our facilities to a high standard of repairs and
cleanliness. We check changing areas and toilet areas every 30 mins
for swimming pools, and every hour for dry centres.
- We ensure swimming pool temperatures are maintained at
comfortable levels.
- We ensure that our car parks are safe, secure and well
lit.
- We ensure our facilities are accessible for people with
disabilities and the infirm.
- We ensure that swimming pools, gyms etc. are supervised by
fully trained staff.
- We regularly consult (or survey) our customers about planning
changes and also the performance of our services.
- We aim to achieve the highest standards, but there are
occasions where disruptions can occur such as maintenance or
repair. If there are any disruptions, we will endeavour to advise
customers through public notices. You can also phone the
centre/facility to check whether a facility/activity is open.
How you can help us
- Please check before visiting our leisure centres about opening
times and also availability of facilities (especially with those
with high demand such as squash courts, etc).
- Please inform us of any changes to the appointment or booking
as soon as possible. If you are eligible for a concession, you need
to show proof to our staff. Have this information, e.g. benefit
book, bank statement, student card or formal letter, ready.
- If you are accompanying children, people with disabilities or a
group, please ensure that they are supervised and you adhere to the
centre's procedures. If you have any queries, please check with a
member of staff.
- Please ensure that you have suitable clothing, equipment, and
protection for your activity.
- We are happy to assist all our customers with special needs.
Please mention this to our staff when you contact the centre.
Our general standards
We have a number of general standards, which apply to all services
across West Lancashire District Council. You may find these useful
to note:
- We aim to answer letters and emails within 10 working
days.
- If you request a fuller reply, or the matter requires detailed
investigation, we will send you an acknowledgment within 10 days,
which will set out what action is being taken and when you are
likely to receive a detailed response.
- We aim to answer your phone calls within 10 seconds.
- You can make an appointment to see a manager or speak to staff
in confidence.
- At all times our staff will show courtesy, respect and
sensitivity.
- To view our general standards in full visit the link
below.
Give us your feedback
We want to provide services that delight our customers and which
are second to none. We monitor the standards we set but also value
feedback from our customers and residents on how we can further
improve services. If you have any comments, compliments or
complaints, there is a form on which you can make any suggestions.
These are available by downloading a copy from our website or by
visiting our main offices. Alternatively you can call Customer
Services and one of our advisers will complete a form with you over
the phone.
If you do make a complaint about our services, please note that we
have a formal process for dealing with these. Complaints should
initially be addressed to the service manager whose details are
given below. Our promise to you is that any complaint will be
answered within 10 working days.
Contacting us
For all enquiries, centres should be contacted direct as listed
above. For all other enquiries:
Click: Sports
centres
Email: john.nelson@westlancsdc.gov.uk
Call: 01695 577177 or 01695 585157
Come in: 52 Derby Street, Ormskirk or the CSP at the Concourse,
Skelmersdale
Our offices are open from 9.00am to 5.00pm Monday to Thursday, and
9.00am to 4.45pm on Friday.
Our Customer Contact Centre is open from 8.30am to 5.30pm Monday to
Friday for telephone calls.
We can provide this information upon request on audiotape, in large
print, in Braille and in other languages.