Services For Young People - Service
Standards
The council offers a range of educational, leisure and other
facilities and diversionary activities for young people. We want
our young citizens to have a positive role/view of their local
communities. Our services help the council meet its corporate
priority around providing opportunities for leisure and culture and
improving the health of local people. Additionally, we can signpost
you to partner organisations that can provide other
services/activities.
This information sets out what we can offer to young people, what
standards you can expect and where else you can go for further
services or information.
What we do
There is a diversity of council run or council sponsored services
for young people.
West Lancashire Community Leisure Trust run the following leisure
centres and sports facilities in partnership with West Lancashire
District Council and Serco Leisure Ltd:
Burscough Fitness and Racquet Centre, Bobby Langton Way,
Burscough
Tel: 01704 895266
Email: info.burscough@leisure.serco.com
Banks Community Leisure Centre, Greaves Hall Avenue, Banks
Tel: 01704 212970
Email: info.northmeols@leisure.serco.com
Nye Bevan Pool, Skelmersdale
Tel: 01695 727111
Email: info.nyebevan@leisure.serco.com
Park Pool, Park Road, Ormskirk
Tel: 01695 576325
Email: info.parkpools@leisure.serco.com
Skelmersdale Sports Centre, Digmoor Road, Skelmersdale
Tel: 01695 723777
Email: info.skelmersdale@leisure.serco.com
DCT Leisure manage the Beacon Park Golf Course on behalf of West
Lancashire District Council
Beacon Park Golf Course, Beacon Lane, Up Holland, WN8 7RU
Tel: 01695 622700
Email: info@beaconparkgolfcourse.co.uk
We have parks at:
- Coronation Park, Ormskirk
- Stanley Coronation Park, Skelmersdale
- Richmond Park, Burscough
- Fairburn/Fairhaven, Skelmersdale
- Ennerdale/Tanhouse, Skelmersdale
- Abbeystead/Little Digmoor, Skelmersdale
- Inglewhite/Birch Green, Skelmersdale
- Scott Estate, Ormskirk
These parks offer a wide range of activities, from multi use
games area for basketball and football to skateboarding facilities
and teen shelters.
We manage a large number of equipped play areas and informal ball
games areas across the District. In addition, many Parish Councils
manage their own facilities.
We organise sporting activities through the Sports Development
team:
Sports Development, The Fold Centre, Little Digmoor School,
Abbeystead,
Skelmersdale, WN8 9NF
Tel: 01695 728184
We organise outdoor activities through the Countryside Ranger
Service at:
Beacon Country Park, Beacon Lane, Up Holland WN8 7RU
Tel: 01695 622794
Email: beacon.park@westlancsdc.gov.uk
And other sites at:
- Tawd Valley Park, Skelmersdale
- Platts Lane Lakes, Burscough
- Ruff Wood, Ormskirk
- Fairy Glen, Appley Bridge
- Dean Wood, Up Holland
- Cheshire Lines, Downholland
- Abbey Lakes, Up Holland
- Hunters Hill, Hilldale
- Chequer Lane Lake, Upholland
We run arts and cultural projects through:
Chapel Gallery, St Helens Road, Ormskirk, L39 4QR
Tel: 01695 571328
We also work with a number of partners to organise and deliver
services aimed at young people. For example:
- With local schools and libraries run by the County Council
- Support the Youth Council which gives a voice to local young
people (Youth Council contact c/o Chris Ingham 01695 585828)
- Work with the County Council/health service on social care
issues, healthy eating/living (contact 01695 555804)
- With the voluntary sector we support children's holiday
activities and targeted programmes such as RAP (Recreation Activity
Programme, tel 01695 723935) and SLAP (South Lancs Arts
Partnership, tel 01257 515330)
- Work with West Lancs Disability Sports Forum, improving
opportunities for people with disabilities (contact 01695
728184)
Fees and payment
Prices differ depending on the activity and the organising group -
please check with the centre/facility/project. However, we do offer
concessionary rates for young people. A comprehensive list of
prices is available on our website. Visit our Leisure section for more details.
Our service promise
- We aim to provide accurate, consistent information and advice
on activities run within the district for the young, in a polite
and courteous manner.
- Through our sports development team, we will continue to
encourage and increase sporting activities put on for the young,
increasing opportunities within the district.
- We will continually review the service we provide for young
people, ensuring that they are regularly consulted and
involved.
How you can help us
- If you are accompanying other young people, those with
disabilities or a group, please ensure that these are supervised
and you adhere to the organisation's procedures.
- Please ensure that you have suitable clothing, equipment, and
protection for your activity.
- We are happy to assist all our customers with special needs.
Please mention this to our staff when you contact them.
Our general standards
We have a number of general standards, which apply to all services
across West Lancashire District Council. You may find these useful
to note:
- We aim to answer letters and emails within 10 working
days.
- If you request a fuller reply, or the matter requires detailed
investigation, we will send you an acknowledgment within 10 days,
which will set out what action is being taken and when you are
likely to receive a detailed response.
- We aim to answer your phone calls within 10 seconds.
- You can make an appointment to see a manager or speak to staff
in confidence.
- At all times our staff will show courtesy, respect and
sensitivity.
- To view our general standards in full visit the link
below.
Give us your feedback
We want to provide services that delight our customers and which
are second to none. We monitor the standards we set but also value
feedback from our customers and residents on how we can further
improve services. If you have any comments, compliments or
complaints, there is a form on which you can make any suggestions.
These are available by downloading a copy from our website or by
visiting our main offices. Alternatively you can call Customer
Services and one of our advisers will complete a form with you over
the phone.
If you do make a complaint about our services, please note that we
have a formal process for dealing with these. These should
initially be addressed to the service manager. Our promise to you
is that any complaint will be answered within 10 working
days.
Contacting us
Click:Leisure
Email: pete.cooley@westlancsdc.gov.uk
Call: 01695 577177
Come in: 52 Derby Street, Ormskirk or the CSP at the Concourse,
Skelmersdale
Our offices are open from 9.00am to 5.00pm Monday to Thursday, and
9.00am to 4.45pm on Friday.
Our Customer Contact Centre is open from 8.30am to 5.30pm Monday to
Friday for telephone calls.
We can provide this information upon request on audiotape, in large
print, in Braille and in other languages.