West Lancashire Borough Council Homepage

Access information

We want to ensure that every customer can access our services, regardless of whether they have a disability, speak another language, or are from a different cultural background.

Tell us what format you would like information in

If you have sight or hearing difficulties, or if your first language isn't English, you can request council information to be sent to you in other formats. Once you have completed this form, we will let different teams in the council know and all future correspondence from us will be delivered in that format.

Accessing information

We can provide alternative means of accessing services for those customers who need it, in any of the following ways:

Hearing difficulties

You can contact the council via textphone on 01695 585029 · We can also accept type talk calls

  • Hearing loops available in all meeting rooms at 52 Derby Street, a portable hearing loop is available from Customer Services
  • Hearing loop at the Customer Service Point, Skelmersdale
  • British Sign Language interpreters are available by appointment, on request - contact Customer Services
  • Lip speakers are available by appointment - contact Customer Services

Mobility difficulties

  • Access at 52 Derby Street: two disabled parking bays, ground floor access with automatic doors, well lit rooms, hearing loops in all meeting rooms and a portable hearing loop in customer services, low level counters, seating available and a disabled toilet
  • Access at the Customer Service Point, Skelmersdale: disabled parking bays, access to car park and bus station on same level as Service Point, entrance door always open, wide doorways, low level counters, well lit room, hearing loop, seating available, and a disabled toilet, lift to other floors of the Concourse

Visual difficulties

  • We can provide most of our leaflets, publications, newsletters and other written information in the following formats upon request: clear print, large print and where available, Braille or audio tape/CD. Contact Customer Services on 01695 577177

Language translation and interpreters

  • If you would like to speak to us through an interpreter, please contact Customer Services on 01695 577177
  • Most of our publications are available in other languages on request, please contact Customer Services on 01695 577177
  • This website also has a translation facility for the following languages: French, German, Spanish, Portuguese, Italian, Russian, Chinese, Japanese and Korean

If you need information translated into another language, ring the Customer Contact Centre on 01695 577177.




Last Updated: 12/13/2010

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West Lancashire Borough Council, 52 Derby Street, Ormskirk, West Lancashire L39 2DF
Tel: 01695 577177 | Email: customer.services@westlancs.gov.uk