West Lancashire Borough Council Homepage

Service standards

We have a number of core customer service standards which apply to all customers and staff. These corporate customer care standards provide a clear commitment of our desire to provide the highest quality of customer service; they include responses to letters and emails, telephone calls, complaints, visits to our offices, visits to customers' homes and out-of-hours emergencies; they cover targets and the attitude and behaviour of staff and customers.

We always welcome feedback about our services. Please note that we aim to answer all letters/queries/complaints within 10 working days.

Service standards

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Last Updated: 9/10/2012

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West Lancashire Borough Council, 52 Derby Street, Ormskirk, West Lancashire L39 2DF
Tel: 01695 577177 | Email: customer.services@westlancs.gov.uk