2025 - Together We Have

Challenged us about the number of homes that met the Decent Homes standard

Designed a Tenant Void Inspectors program and trained volunteers to carry out inspections on properties before we re-let them to new tenants.

Consider including a breakdown of all aspects covered by service charges within the Leaseholder Policy

We have now recruited to the post of Rent and Service Charge Manager, whose role it is to assist with clarity around service charges for tenants and Leaseholders.

Prefer the suggested alternative title 'Together We Have' - it not only sounds better but shows we all work together

Changed the terminology we use from 'You Said, We Are Doing' to 'Together We Have'. 

Tenants asked us to redesign the Tenant Newsletter. You asked us to provide a more engaging newsletter, with the inclusion of seasonal items, more photos and a generally more inclusive communication.

Redesigned the tenant newsletter to be more vibrant and inclusive. This will include more photos showcasing tenant activities, and features that highlight diverse voices and stories across our communities. We are also making sure the style is easier to read and visually appealing, so that every edition feels fresh, relevant and enjoyable.

You asked us to review guidance and information provided on Asbestos including what tenants can safely do in their homes, and how to report it.  

We have improved the information available by sending out a clear and accessible asbestos guidance letter alongside the Summer Newsletter. This ensures all tenants have up-to-date advice staying safe in their homes.

You asked us to revise communications and instruct the correct tradesperson to attend properties when repairs are carried out.

Included the Trade in the appointment notification to our Tenants, allowing for any mismatches to be spotted earlier, and rectified without affecting appointment times and further visits.