Ways to get involved

What can Tenants/Leaseholders get involved in?

Contact Alex or Jo for more information

Tel: 01695 585143

We have a number of ways for you to get involved to fit in around the time you can give us including:

Landlord Services Committee – Work with our local Councillors to consider reports from our involved groups. To monitor the delivery of housing services and ensure there are the relevant strategies and policies in place. To make sure we are meeting our Regulatory expectations.

Tenant & Leaseholder Advisory Group (Scrutiny) - give us a reality check by reviewing services, identifying areas for improvement and provide recommendations as to how this can be done.

Tenant Voice Group - work with staff to review our involvement activities.

Estate Walkabouts - identify areas that are causing concern, agree priorities & recommend actions.

Focus Groups - provide feedback on specific topics or services.

Mystery Shoppers - secretly test our services to see what is working well, what isn’t and tell us how we could improve.

Digital Champions – have you say and give your feedback through our online surveys and questionnaires.

Young Housing Advisors - we want to hear from our young tenants aged 18-24 to have their say on services and plans.

Older Persons Champions - identify how we can improve our services for older tenants and those tenants living in our Independent Living Schemes and across the borough.

Communications Champions - provide feedback and influence and shape how we communicate with you, including newsletters, websites, emails Policy & Strategies Annual reports.

Leaseholder Group - review services and policies and provide feedback that will help us improve services.

Empty Property Inspections Champions - inspecting our empty properties, and ensure we are meeting our void standards.

Tenant Quality & Safety Champions - support staff to ensure that quality and safety standards of homes are being addressed and all homes are in a maintained to a good standard.

Policies & Procedures - work with staff to review our housing policies and procedures.

Community Days and Road Shows - meet our teams and find out what's happening across the Borough.

Diversity Advocates - promote and celebrate the awareness of equality, diversity and inclusion.

Procurement & Contracts - work with staff on the procurement of housing services to help us achieve Value for Money.

Compliments & Customer Feedback – share your experiences with us.

What we can provide you with?

Training & support.
An opportunity to gain new skills and build your confidence.
An opportunity to meet & make new friends.
IT. Equipment (if applicable)
Expenses for any travel costs (if applicable)
Refreshments
Local venues (if you choose to meet in person)
A rewarding & fun experience

Our Online Platform

"Your Voice…West Lancashire" is where local residents can engage with us 24/7, in an easy and secure way by participating in surveys, sharing ideas, discussing important topics and providing feedback.

"Tenant Hub", a space for West Lancashire Borough Council's housing tenants to access all tenant related surveys and information, such as frequently asked questions, e.g. how can I report a repair online.

Registering is quick and easy to do, from the home page, click on Register and complete the registration form. Once you have registered you will see many ways for you to engage, from traditional surveys to quick polls or a discussion forum.