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STAR survey report 2014

This is our regular Survey of Tenants and Residents (STAR). It takes place every two years and gives our tenants and residents an opportunity to tell us what they think of the service being provided by West Lancashire Borough Council as a landlord. The most recent survey was carried out in July 2014.

Download the STAR Survey 2014 (PDF 1082 kb)

The results of the STAR Survey were very positive and showed that the investments being made to your homes is making a difference. In addition, it also gave us areas for improvement. 

The research company presented the results to Involved Tenants and staff. During this meeting attendees suggested actions to further improve tenant satisfaction. This was developed into an action plan and delivered to the Senior Housing Management Team who have instructed staff that the recommendations are a high priority for the coming year.