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Check your rent balance on demand

For a quick, safe and easy way to check your rent account balance just register your details. Tell us if you want the information by text, email or both. Within one day of registering you will be able to check your rent balance 24hrs a day.

To register you need to have your:

  • Rent account reference number
  • House number
  • Post code

Register

We will aim to update you within one day of your request.

What happens next?

  • When we receive your request this will be checked against our records.
  • You will then get instructions on using the service
  • If your details do not match we will send you a message with a link for you to register for an update, so you can provide us with your new phone or email address, or call 01695 585211.

When you are registered for the service

  • After you have received confirmation, you can request your rent balance by text, email or both depending which service you have registered for. 
  • You can get a rent balance 24 hours a day by sending a text to 07786204730 or an email to mybalance@westlancs.gov.uk
  • Text plus normal network charges may apply - see FAQ for more information
  • Text or emails sent using this service will not include your account details or any other personal information.
  • On the last day of each month you will automatically receive your last ten account transactions by text, email or both, depending which service you have registered for.