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The Council's responsibilities

The Council is responsible for the following list of repairs. However, if the repair is required as a result of damage, misuse or neglect by the tenant, then the Council will either refuse to carry out the repair, or will carry out the repair and recharge the tenant:

Outside the home

  • Structure
  • Roof
  • Window frames
  • External doors

Water services

  • Tanks, cylinders, piping, taps and fittings (not including re-washering)
  • Re-washering of stopcocks and ball valves
  • Sanitary installation
  • Basin, sink and bath (and shower if provided by the Council)
  • Toilet pan and cistern
  • Communal soil and waste pipes in flats

Electrical installation

  • Fuse box/consumer unit and wiring
  • Switches, lighting and power points
  • Appliances provided by the Council (unless listed in the tenants' responsibilities)

Gas installations

  • Piping and outlets from the gas meter to the appliance points
  • Appliances provided by the council (unless listed in the tenants' responsibilities)
  • More information on our gas servicing programme

Electric, gas or solid fuel heating system

External decoration

  • External decoration is carried out by the Council as part of a programme, not on request by tenants.

Miscellaneous internal items

  • Kitchen units unless provided by the tenant (this excludes worktops, doors and drawers)

Miscellaneous external items

  • UPVC doors, windows and fittings
  • All guttering and rainwater pipes
  • Clothes posts or rotary dryers in communal area
  • Fences and hedges which are on a boundary between Council land and a public right of way

Where tenants are OAPs or severely disabled and do not have the support of friends or relatives, the Council may agree to carry out additional repairs to those on the list. Decisions will be made on an individual tenant basis by the Assistant Director Housing and Regeneration.