Trading Standards
The Trading Standards service within West Lancashire is
provided by Lancashire County Council.
Trading Standards protects the interests consumers and
businesses - they enforce consumer protection legislation and
provide free advice to consumers and businesses.
Consumer Advice
From overcharging to faulty goods, from dodgy workmanship to
reporting dishonest traders and scams - the Consumer
Direct website offers clear, practical consumer advice to help
you:
· Help you sort out a problem or disagreement with a trader
· Help you complain to a trader
· Help you make a complaint about a trader that you believe has
done something wrong
· Tell you what your rights as a consumer are
· Provide pre-shopping advice before you buy goods or
services
· Provide general advice on how to avoid unscrupulous traders or
"cowboys"
· Explain consumer-related issues such as warranties, buying on
credit, internet shopping, refunds and replacements etc.
· Provide advice on avoiding trading scams and rip-offs (you can
also report any scams you have experienced)
· Direct you to a regulator or other organisation if it is better
suited to assist you