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Lifeline Admin Support Officer

Employer West Lancashire Borough Council Reference HR1090 
Published 12 March 2018  Closing date 12pm Midday on Monday 26 March 2018
Working Pattern Full Time  Hours 36 
Salary £18,070 - £20,138 per annum  Disclosure Basic 
Location 52 Derby Street Ormskirk  Duration  Permanent 

An exciting opportunity has arisen for a highly motivated individual to join our Home Care Link Team. Home Care Link Telecare Alarm Service enables people to remain independent and safe in their own home via an easy-to-use personal alarm system.

The successful candidate will provide administration services, as directed, and maintain information systems relating to Home Care Link. You will ensure that Telecare service staff, and service users, are supported in all areas of the business, as well as arranging the daily work schedule of the Lifeline Officers; being aware of health and safety and the geographical areas the service covers.

The successful candidate will have experience of working within a customer focused environment; and be passionate about helping vulnerable people. Additionally, alongside excellent oral and written communication skills, you will have the ability to use your own initiative and work with minimal supervision, as well as being a team player with the willingness to support colleagues.

For any queries about this position please call Zachary Dean, Home Care Link Manager, on 01695 585287.


Find out more about working for the Council by downloading our Recruitment Pack (Pdf, 1.48mb)

Download an Application Form (MS Word, 766kb)

Download an Equal Opportunities Monitoring Form (MS Word, 100kb) - This form must be submitted with every application. We use this information to check how effective our HR policies are and ensure that discrimination does not occur.

Completed application forms (along with a completed Equal Opportunities Monitoring Form) should be emailed to Recruitment@westlancs.gov.uk Please submit these documents in MS Word format.

If you are unable to return the application form by email, then you can send your completed application form to: West Lancashire Borough Council, Human Resources, 52 Derby Street, Ormskirk, Lancashire, L39 2DF.

If you cannot apply using the above application form, then please call 01695 577177 or email Recruitment@westlancs.gov.uk

All applications for vacancies should be submitted by the application method stated. Please note that we do not accept speculative CVs.

Please note that if you have not been invited to interview within 4 weeks of the closing date you should assume you have not been successful at the shortlisting stage.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

Important advice about completing your application

Your completed application form plays an important part of your selection as it is the only basis for considering your initial suitability for the post.

The following advice should help you to complete the application form as effectively as possible:

  • Consider the contents of the Job Description, Person Specification and Application Form. Ask yourself why you are interested in the job. Don't copy the same application for a series of jobs.
  • Study the Person Specification carefully. This outlines the essential abilities/skills/experience and other requirements that are required for this job.  It also lists the desirable criteria that ideally we would like the candidate to possess to have the potential to develop.
  • Try to complete your application in a concise, well-organised and positive way.
  • Check for spelling or grammatical errors if this is important in the job that you are applying for, do not rely on spell check.

Related documents

Equal Opportunities

An Equal Opportunities Employer - Download our Equality Statement (Pdf, 84.2kb)