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Part Time Customer Services Assistant


Employer West Lancashire Borough Council Reference HR1102
Published 10 April 2018 Closing date 12 pm Midday on Tuesday 24 April 2018
Working Pattern Part Time Hours 31

Mon, Thurs & Fri at 7 hrs per day (covering shifts between 08.30am - 5.30pm with 1 hour lunch break)

Tue & Wed at 5 hrs per day (covering shifts between 12pm – 5.30pm with no lunch break)  
Salary £17,681 - £18,672 per annum pro rata  Disclosure Basic

52 Derby Street, Ormskirk
The Concourse, Skelmersdale

Duration  Permanent

Do you…….

  • Enjoy working in a busy, customer focused environment?
  • Have a passion for delivering excellent customer service?
  • Want a new and exciting challenge?

 If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team.

You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday.

So, if you think you are up to the challenge, we would love to hear from you.


Find out more about working for the Council by downloading our Recruitment Pack (Pdf, 1.48mb)

Download an Application Form (MS Word, 766kb)

Download an Equal Opportunities Monitoring Form (MS Word, 100kb) - This form must be submitted with every application. We use this information to check how effective our HR policies are and ensure that discrimination does not occur.

Completed application forms (along with a completed Equal Opportunities Monitoring Form) should be emailed to Recruitment@westlancs.gov.uk Please submit these documents in MS Word format.

If you are unable to return the application form by email, then you can send your completed application form to: West Lancashire Borough Council, Human Resources, 52 Derby Street, Ormskirk, Lancashire, L39 2DF.

If you cannot apply using the above application form, then please call 01695 577177 or email Recruitment@westlancs.gov.uk

All applications for vacancies should be submitted by the application method stated. Please note that we do not accept speculative CVs.

Please note that if you have not been invited to interview within 4 weeks of the closing date you should assume you have not been successful at the shortlisting stage.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

Important advice about completing your application

Your completed application form plays an important part of your selection as it is the only basis for considering your initial suitability for the post.

The following advice should help you to complete the application form as effectively as possible:

  • Consider the contents of the Job Description, Person Specification and Application Form. Ask yourself why you are interested in the job. Don't copy the same application for a series of jobs.
  • Study the Person Specification carefully. This outlines the essential abilities/skills/experience and other requirements that are required for this job.  It also lists the desirable criteria that ideally we would like the candidate to possess to have the potential to develop.
  • Try to complete your application in a concise, well-organised and positive way.
  • Check for spelling or grammatical errors if this is important in the job that you are applying for, do not rely on spell check.

Related documents

Equal Opportunities

An Equal Opportunities Employer - Download our Equality Statement (Pdf, 84.2kb)