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Project Support Manager

Employer West Lancashire Borough Council Reference HR1043 
Published 15 September 2017 Closing date 12pm Midday on Friday 29 September 2017
Working Pattern Full Time Hours 36 per week (flexi scheme in operation)
Salary £28,485 - £30,153 per annum Disclosure Basic
Location 49 Westgate, Skelmersdale, WN8 8LP Duration  Permanent 


Are you….

 Looking for a new and exciting challenge?

  • Passionate about providing great customer service?
  • Self-motivated?
  • Wanting to make a real difference?

If the answers to these questions is ‘Yes’, this could be the perfect opportunity for you.

We are now looking to recruit a talented and resourceful individual to join our Service Improvement team. You will be a high performer with a passion to improve Customer Service.

You will be self-motivated, capable of working with minimal supervision and able to demonstrate a proven track record of successfully managing projects. With a knowledge of the issues that are affecting the sector, you will support the development and implementation of change programmes across the Council, by providing innovation, continuous improvement and strategic input into service development.

You will co-ordinate, collect and analyse data so you should have an eye for detail and be able to interpret trends, propose and help implement remedial action. You should be a great communicator with excellent IT skills which you will use to present complex information in a number of different formats to different audiences.

So if you think you are up to the challenge, we would love to hear from you.


Find out more about working for the Council by downloading our Recruitment Pack (Pdf, 1.48mb)

Download an Application Form (MS Word, 766kb)

Download an Equal Opportunities Monitoring Form (MS Word, 100kb) - This form must be submitted with every application. We use this information to check how effective our HR policies are and ensure that discrimination does not occur.

Completed application forms (along with a completed Equal Opportunities Monitoring Form) should be emailed to Recruitment@westlancs.gov.uk Please submit these documents in MS Word format.

If you are unable to return the application form by email, then you can send your completed application form to: West Lancashire Borough Council, Human Resources, 52 Derby Street, Ormskirk, Lancashire, L39 2DF.

If you cannot apply using the above application form, then please call 01695 577177 or email Recruitment@westlancs.gov.uk

All applications for vacancies should be submitted by the application method stated. Please note that we do not accept speculative CVs.

Please note that if you have not been invited to interview within 4 weeks of the closing date you should assume you have not been successful at the shortlisting stage.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic Disclosure Scotland Criminal Record check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

Important advice about completing your application

Your completed application form plays an important part of your selection as it is the only basis for considering your initial suitability for the post.

The following advice should help you to complete the application form as effectively as possible:

  • Consider the contents of the Job Description, Person Specification and Application Form. Ask yourself why you are interested in the job. Don't copy the same application for a series of jobs.
  • Study the Person Specification carefully. This outlines the essential abilities/skills/experience and other requirements that are required for this job.  It also lists the desirable criteria that ideally we would like the candidate to possess to have the potential to develop.
  • Try to complete your application in a concise, well-organised and positive way.
  • Check for spelling or grammatical errors if this is important in the job that you are applying for, do not rely on spell check.

Related documents

Equal Opportunities

An Equal Opportunities Employer - Download our Equality Statement (Pdf, 84.2kb)