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Wednesday, November 13, 2013

Tenants awarded national qualification

Two West Lancashire Borough Council tenants have received a nationally recognised qualification from the Chartered Institute of Housing.

Hazel Scully and Linda Mangan have been involved with the Council’s Housing and Regeneration Service for a number of years. They work alongside other tenants to improve the performance and quality of the services provided by the housing service.

They have been working hard to gain a Level 3 Award in Resident Scrutiny from the Chartered Institute of Housing which is a professional qualification. 

The tenants completed two sections to gain the qualification which tested their knowledge and skills on how tenants can participate in the local delivery of housing services and how to assess performance of housing organisations.

Both Hazel and Linda were supported through the qualification by having regular teaching sessions and support from Housing and Regeneration Services Tenant Involvement Manager Tracy Berry.

Councillor Val Hopley, portfolio holder for Landlord Services, said: “The Council really appreciates the hard work and commitment of Hazel and Linda on behalf of all tenants.  We congratulate them on their achieving CIH qualification in Resident Scrutiny. I am sure this qualification will give them additional confidence in carrying out their work scrutinising the services our tenants receive.”

Hazel said: "Achieving this qualification demonstrates the knowledge I have gained as a tenant who has been involved with the Council’s Housing Service. I now look forward to using the increased confidence I have to continue working alongside officers to improve services for tenants of the Borough."

Linda added: “I am really pleased to have gained this qualification. It has helped to increase my knowledge of scrutiny and will help me in my role in helping to improve services for all tenants.”

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