West Lancashire Borough Council is working with residents and United Utilities to tackle issues that arise from the Wigan Wastewater Treatment Works in Hoscar.
Residents have raised concerns with the Council about the smell which has come from the works on a number of occasions in the past.
Council staff organised a meeting regarding the treatment works which was very positive and all sides were pleased with the outcome.
Staff from United Utilities gave a presentation in relation to the site and West Lancashire Borough Council gave a presentation on the enforcement possibilities available. Particular emphasis was put on last year's issues and the problems caused by the weather.
The important message from the meeting was that residents should make complaints to either United Utilities or West Lancashire Borough Council, but preferably both, and the residents who attended the meeting were happy with this. There will be greater information sharing between the parties and regular meetings between the parties and also the residents. The Council officers also undertook to provide additional feedback and monthly summaries to residents.
Staff from United Utilities discussed the £1.2 million investment underway at the site and the works that have been undertaken to improve potential issues that may arise.
The Officers from the Council outlined the legislation and made reference to the DEFRA Code of Practice which states that the complete removal of odour will not be possible in all cases. All parties agreed that there are at this moment no current issues. However, if there are any problems, the Council will look to use the legislation available to attempt to make improvements for residents and will liaise with the site accordingly.
A specific email address WWTW.Odours@westlancs.gov.uk has been set up for residents to send in their complaints about the site. Or people can call the Council on 01695 577177 and ask for Environmental Health.
Problems can also be reported to United Utilities on 0845 746 2200.
Dave Tilleray, Assistant Director Community Services, said: “We are aware of the concerns from residents and want to work with them and United Utilities on issues that arise.
“It is very important that residents contact us with any complaints that they have about the site so we can raise these issues with United Utilities. So please get in touch with us if there are any major concerns about the site.”