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Thursday, November 17, 2016

Council introduces new model for tenant involvement

West Lancashire Borough Council is working to encourage more of its tenants to become involved in housing issues to help make the service even better.

The authority has a strong record of tenant involvement over many years and wants to continue to have tenants involved and hear their views to help improve services Now the Council has introduced a new model for tenant involvement, which involves engaging tenants in different ways.

Around 200 tenants are already involved in the ‘Your Voice’ consultation group, through which they complete surveys, either by post or online about housing and community issues. Further work is planned to increase this number.

Feedback exercises with people living Council accommodation through surveys and other measures will be carried out to help review areas for service improvement.

Digital communication will be used to reach a wider range of people, including younger and working tenants. Staff will look to forge a closer working relationship with Ward Councillors and Parish Councillors to help address more local housing issues. They will also look to attend Council and partner organisations activities such as local events at community centres to better engage with tenants.

The Landlord Services Committee (LSC) and Tenant Scrutiny Group (TSG) will continue to operate to help scrutinise housing services to maintain standards and help make them even better.

Councillor Jenny Patterson, portfolio holder for Housing and Landlord Services, said: “Feedback has shown that tenants are not really interested in attending formal meetings, which is something other housing providers have also experienced, so we are concentrating on engaging our tenants by other methods which suit their needs.

“By making it easier for tenants to engage with us and using this information to drive service improvements and changes, it is hoped that tenants will feel more satisfied with services and how they interact with us. Our new approach also offers better value for money in terms of our work involving tenants in housing.”

West Lancashire Borough Council provides more than 6,000 homes for tenants. Working to deliver housing that meets the needs of local people, including affordable housing, and aiming to be a top performing landlord are important priorities in the borough’s Council Plan.

For more information on housing services please visit housing.

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