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Planning Control performance figures: enforcement

Although there are no mandatory targets concerning the investigation of alleged breaches of planning control, the council has its own performance targets on the speed actions are taken in response to a complaint.


These are:

  • 90% of acknowledgment letters should be sent within 7 days of receipt of complaint
  • 75% of site visits to be made within 14 days of receipt of complaint
  • Progress reports sent to complainants within 28 days of receipt of complaint
  • 75% of letters to alleged offender within 28 days of receipt of complaint 
  • Seek to resolve 75% of complaints within 13 weeks of date of receipt

Related information

Last updated: 12/16/2010

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West Lancashire Borough Council, 52 Derby Street, Ormskirk, West Lancashire L39 2DF
Tel: 01695 577177 | Email: customer.services@westlancs.gov.uk