If you've got some household rubbish that's too big for your bin - like an old fridge, television, a mattress or a chair - we can collect it.
You must pay for your bulky item collection before a booking can be placed. Refunds cannot be provided.
Please note: due to essential maintenance our payment system will be unavailable between 1.00pm on Wednesday 21 March and 2.00pm on Thursday 22 March. Customers will not be able to make payments between these times either through the website, by phone to customer services, or by the automated telephone payment line. We apologise for any inconvenience this may cause.
When you book your collection you need to tell us exactly which items you want removed. Any items that are not accounted for will not be collected.
Please make sure the items are outside your house, but still on your property, by 7.00am on the day of collection. If you live in a council flat, or a private flat within a council block, please do not place items outside your front door, on the landings or in any communal area before the morning of the collection (this is in breach of tenancy conditions and fire regulations). Access to communal areas must be made available on the day of collection, failure to provide access will result in non collection, no refund will be given. Collection crews do not have keys to gain access to communal areas.
Items such as fridges/freezers etc must be emptied before collection.
Your collection will be made on a Monday, Wednesday or Friday, depending on where you live - you will be told your day at the time of booking. Bookings are made a week in advance, so if you make a booking any time between Monday and Friday at 12.00pm of one week, your collection will take place the following week. We do not collect on Bank Holidays.
Your items will be collected by Total Reuse, a social enterprise based in Skelmersdale, which exists to create jobs and prevent reusable items from ending up in landfill. Their aim is to reuse as many of the items as possible, so please try to ensure they are covered up to prevent them from getting wet.
Example of item units:
If you have booked a collection and wish to amend it or to add more items, you must call customer services on 01695 577177 before 12.00pm the working day before the collection is scheduled for.
We will not collect building materials, metal, engine oil, car parts, glass, asbestos, pressurised gas containers, corrosive or other dangerous chemicals. You may be able to take some of these items to your local household waste recycling centre - please check what they accept before making a journey. Please note we cannot do house clearances.
Information for where you live