Access information
We want to ensure that every customer can access our services,
regardless of whether they have a disability, speak another
language, or are from a different cultural background.
Tell us what format you would like information
in
If you have sight or hearing difficulties, or if your first
language isn't English, you can request council information to be
sent to you in other formats. Once you have completed this form, we
will let different teams in the council know and all future
correspondence from us will be delivered in that format.
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Access information online form
Accessing information
We can provide alternative means of accessing services for those
customers who need it, in any of the following ways:
Hearing difficulties
· You can contact the council via textphone on 01695 585029 · We
can also accept type talk calls
· Hearing loops available in all meeting rooms at 52 Derby Street,
a portable hearing loop is available from Customer Services
· Hearing loop at the Customer Service Point, Skelmersdale
· British Sign Language interpreters are available by appointment,
on request - contact Customer Services
· Lip speakers are available by appointment - contact Customer
Services
Mobility difficulties
· Access at 52 Derby Street: two disabled parking bays, ground
floor access with automatic doors, well lit rooms, hearing loops in
all meeting rooms and a portable hearing loop in customer services,
low level counters, seating available and a disabled toilet
· Access at the Customer Service Point, Skelmersdale: disabled
parking bays, access to car park and bus station on same level as
Service Point, entrance door always open, wide doorways, low level
counters, well lit room, hearing loop, seating available, and a
disabled toilet, lift to other floors of the Concourse
Visual difficulties
· We can provide most of our leaflets, publications, newsletters
and other written information in the following formats upon
request: clear print, large print and where available, Braille or
audio tape/CD. Contact Customer Services on 01695 577177
Language translation and interpreters
· If you would like to speak to us through an interpreter, please
contact Customer Services on 01695 577177
· Most of our publications are available in other languages on
request, please contact Customer Services on 01695 577177
· This website also has a translation facility for the following
languages: French, German, Spanish, Portuguese, Italian, Russian,
Chinese, Japanese and Korean
If you need information translated into another language, ring the
Customer Contact Centre on 01695 577177.
