West Lancashire Borough Council Homepage

Adobe PDF files

 We use Adobe pdf files throughout our site.


Free Adobe Reader download

Many of the larger documents on this site are in Adobe PDF format and will require the Adobe Acrobat Reader to be installed on your computer. This can be obtained free - just visit the Adobe Acrobat Reader (external link) website.


Problems with pdf files?

If you get a blank page or an error message when trying to download a pdf, you may need to upgrade your Adobe reader and/or your browser. You will be able to do both of these for free.


There is a known problem with Internet Explorer version 5.0, you need to be using at least version 5.5.

For further information on this problem please see the Microsoft Product Support Service (external link) website.

You may also want to check Adobe's guide to configuring your browser: configuring your web browsers (external link). This also offers a solution to change the settings in Adobe Reader so that the file does not open in the browser.

Other tips

Sometimes you can view the document by refreshing the blank page in your browser. In Internet Explorer you can do this by pressing the F5 key. 

You can also try right clicking the pdf name and selecting 'save target as' from the resulting menu. Save the file onto your hard drive and open using a pdf reader.

Latest browsers

You can download free software from browser providers to make sure the version you are using is the most up to date:

Related information

Last Updated: 12/16/2010

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West Lancashire Borough Council, 52 Derby Street, Ormskirk, West Lancashire L39 2DF
Tel: 01695 577177 | Email: customer.services@westlancs.gov.uk