Contact us
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This website holds a massive amount of information about the
services we provide - especially our online services - and it's
available 24 hours a day. Try using the Ask a question service to find information
- here you can view frequently asked questions and find
answers on wide range of subjects and, if you can't find the
answer you're looking for, it also provides you with an online
service to send your question directly to us. You can
also use the
General Contact Form for enquiries, or any of the
other specific online
forms - like online payments, requesting recycling boxes or
reporting fly tipping - to access services.
Email: customer.services@westlancsdc.gov.uk
Call
Customer Services deals with around 20,000 calls a month and is the
first point of contact for all Council enquiries. Calls are
answered from 8.30am-5.30pm, Monday to Friday, with a 24 hour
answer and emergency service for out of office hours.
- Call us: 01695 577177
- Minicom for deaf or hard of hearing customers: 01695
585029
- Housing repairs: 01695 720681
- Out of hours homelessness emergency line: 0845 371 0898
Come in
Visit Customer Services at:
Opening hours for both are:
- Monday-Thursday, 9.00am-5.00pm
- Friday, 9.00am-4.45pm
Write to
West Lancashire District Council, PO Box 16, 52 Derby Street,
Ormskirk L39 2DF
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