West Lancashire Borough Council Homepage

What's being said about our site

 Each year all local government sites are reviewed by Socitm (Society of Information Technology Management) for the national Better Connected survey. 


We are consistently rated amongst the best council websites in the country and for the second year running we've been rated one of the top 20 -with the highest possible ranking of four stars!


What the Socitm review said about us in 2013…

"A well presented, well cared for site that scores well virtually across the board. I particularly appreciated the way that every journey would lead to the same page or set of pages on a topic, so I never experienced half duplicated content scattered in different places. I always felt sure of where I was supposed to be, the popular tasks and other panels helped my journey through. The quality of the content was usually very high....Well done!"


The full report is available to download for SOCITM subscribers from the SOCITM website (external link)


What you’ve been saying about us…

"I am finding more and more from your web site each time I visit, I have type 1 diabetes and use the sharps collection but did not know that I could report repairs and make payments such as rent until a few months ago. A really helpful site well done."


"Website is very accessible and easy to use, i reported an issue recently and got a quick response and the situation was dealt with. Very pleased and find it quite helpful, very informative."


"Really like the 'Your West Lancs' section of the website with the postcode search facility, it looks great. I've already used it to check when my recycling is being collected next!"


“The website is excellent and answers all my queries.”


“How refreshing a Local Government website that feels like the 21st century and also works”.


Even English Heritage have had something to say about our site...“West Lancashire’s website is well laid out, easy to use and provides the sort of information that users want to find. The information is up-to-date and helpful.”


Get in touch

We want to know if you think we’ve got it right. Send us your feedback, and ideas on how we can get even better, by completing the website feedback form.


Related information

Last Updated: 3/4/2013

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West Lancashire Borough Council, 52 Derby Street, Ormskirk, West Lancashire L39 2DF
Tel: 01695 577177 | Email: customer.services@westlancs.gov.uk