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Your Self Service Account


Completing online forms

Online forms can be completed when it’s most convenient for you - 24 hours a day, 7 days a week, 365 days a year.  
We’ve tried to make filling in our online forms as quick and easy as possible.
Here are a few tips to make life even easier:

  • All fields marked with a red * are mandatory – you will not be able to submit the form without filling these areas in.
  • Online forms will time out after 20 minutes. If you think typing your comments will take longer than this, we  advise you to draft them first in Word or Notepad and then copy and paste your text into the form.
  • When you have completed your form, click ‘submit’. You will then be given a case number. Please keep a record of this for any future correspondence.
  • After submitting your form you will be requested to click the ‘close’ button at the bottom of the page. Clicking on this will return you to your original page on the website.

What would you like to do? 

Online services can be found throughout the site. On every page, you'll see a "most popular" box at the top right, and there are also 'most popular' task pages within the main service pages.