Service standards

Important Information

We have a number of core customer service standards which apply to all customers and staff. These corporate customer care standards provide a clear commitment of our desire to provide the highest quality of customer service; they include responses to letters and emails, telephone calls, complaints, visits to our offices, visits to customers' homes. and out-of-hours emergencies; they cover targets and the attitude and behaviour of staff and customers.  

We always welcome feedback about our services and have recently reviewed our approach to Customer Feedback.  We will shortly be launching our new Customer Feedback Policy to make it easier for our customers to provide feedback and to enable us to use this feedback to learn, shape and improve our services.

  

Service standards