£150 Energy Bills Rebate

The government recently announced a package of support to help households with rising energy bills.

PAYMENT UPDATE 13/05/2022

We appreciate your patience if you have been waiting for your £150 Energy rebate to help with energy costs. We have been working hard to install and test new software to enable us to make payments on a large scale and to ensure the payments are secure and at low risk of fraud - this has inevitably taken some time. All necessary procedures and processing checks have now been put in place and we have devised a schedule of payments. The payments will be issued in phases:

Phase 1 will cover those Customers in bands A to D (or Band E with a disabled band reduction) on 1 April 2022, who have paid at least one instalment by direct debit for Council Tax period 2022-23, on or before 15 May this year.

Payments for Phase1 are scheduled to be issued from 20 May 2022. We ask that you allow at least 3 to 5 working days for payments to show in your bank account. Please ensure you wait until at least 27 May 2022 before you contact us if your payment has not reached you.

Please note – empty properties, second homes, houses in multiple occupation, landlords and corporate bodies are not eligible to receive this payment.

Phase 2 will cover those Customers who do not pay by direct debit.

Those in bands A to D (or Band E with a disabled band reduction) on 1 April 2022, who do not pay by direct debit, will receive a letter in the coming weeks, to make you aware of the scheme and invite you to make a claim for the £150 energy rebate.  The letter will include full details on what you must do and the information you will be required to provide to enable us to make payment to you, as quickly as possible. 

Please note, we will never contact you over the telephone or visit you to ask for personal or bank details.  All correspondence in relation to the Energy Rebate will come from West Lancashire Borough Council, if you are in any doubt about the legitimacy of a letter or communication you receive, please contact Customer Services via https://portal.westlancs.gov.uk/selfserve

If you receive a payment which you are not entitled to receive, you will be asked to repay and recovery action will commence.

 

What support is available?

  • A £150 non-repayable rebate for all households in Council Tax Bands A – D in England
  • £144 million of discretionary funding for Local Authorities to support households who need support but are not eligible for the Council Tax rebate

If you are unsure of your council tax band, you can check you council tax band via your printed council tax bill or at: http://www.gov.uk/council-tax-bands

Further guidance about eligibility for these schemes can be found at: https://www.gov.uk/government/news/households-urged-to-get-ready-for-150-council-tax-rebate

 

 

£150 Energy Bills Rebate

The government recently announced a package of support to help households with rising energy bills.

What support is available?

  • A £150 non-repayable rebate for all households in Council Tax Bands A – D in England
  • £144 million of discretionary funding for Local Authorities to support households who need support but are not eligible for the Council Tax rebate

If you are unsure of your council tax band, you can check you council tax band via your printed council tax bill or at: http://www.gov.uk/council-tax-bands

Further guidance about eligibility for these schemes can be found at: https://www.gov.uk/government/news/households-urged-to-get-ready-for-150-council-tax-rebate

 

Frequently Asked Questions:

 

Will I need to pay back the £150 energy rebate

No, the £150 is a non-repayable rebate

Who will get the payment?

Occupied households in Bands A – D (or band E if you have a disabled band reduction) in England will benefit from this rebate. The rebate will not be paid for second homes, empty properties, houses in multiple occupation, landlords and corporate bodies. Customers in bands A to D (or Band E with a disabled band reduction) on 1 April 2022, who have paid at least one instalment by direct debit for Council Tax period 2022-23

When will I get my payment if I pay by Direct Debit?

Payments will start to be made from 20th May 2022. The £150 payment will be paid directly into the same bank account you Council Tax Direct Debit payment is taken from and will display as West Lancashire BC Energy Rebate. Before we can process your £150 energy rebate, we must have successfully taken a Direct Debit payment for your 22/23 Council Tax bill.  

For example –

Direct Debit taken 15th May 2022 – Your £150 payment will be made from 20th May 2022

Direct Debit taken 28th May 2022 – Your £150 payment will be made from 10th June 2022 (due to the bank holidays)

Please allow 3-5 days for the payment to reach your account

Note: If you receive a payment that you are not entitled to, you will be asked to repay it back

What if I don’t pay by Direct Debit?

You will shortly be invited to make a claim for payment, you do not need to do anything at this stage. The letter we issue to you will detail the process to be followed in order for the rebate to be claimed.

Further updates will be provided as we move through this phase.

Why have there been delays in making payments?

We would like to apologise and thank you for your patience – this was an issue many local authorities across the country were facing. Following receipt of Government guidance on how to administer the complex and large-scale task of issuing the rebate, new software needed to be purchased and our staff were busy working behind the scenes undertaking the necessary testing. 

Whilst we are pleased to be able to support the roll out of payments to our existing Direct Debit customers, the team are still working hard implementing the new software required to enable us to make the payments to our non-direct debit customers in a secure way.

I have paid my Council Tax by Direct Debit for years, what checks do you need to undertake before you can pay me?

Central Government issued local authorities with guidance on how to administer the new scheme to avoid fraudulent payments being made. This included waiting for the first direct debit council tax payment for 22-23 being made before processing the rebate payment to the customer's account.

I pay by Debit/Credit card, why can't you just refund my card with the £150

We do not store debit/credit card details so are unable to refund in this way. We also need to ensure we process the rebate payment in a secure and non-fraudulent way in accordance with Government guidance.

How do I set up a Direct Debit?

If you do not already pay your Council Tax by Direct Debit, your recent Annual Bill will have a Direct Debit mandate attached, you must complete and return this to the Revenues Service, 52 Derby Street, Ormskirk, L39 2DF. Please note we cannot accept emailed copies of your mandate

 Alternatively, please download and complete a mandate here – add link

Once the change has been actioned you will receive a Council Tax bill in the post, this bill will confirm that payments will be claimed by direct debit and will detail the date the first direct debit payment will be claimed from your account. Before we can process your £150 energy rebate, we must have successfully taken a Direct Debit payment for your 22/23 Council Tax bill.  Please refer to example detailed above.

What if I am not in Band A – D but still need support?

For those that need help with their energy bills but are not eligible, the Council are currently determining locally how to make best use of their share of the £144 million Discretionary Fund. 

This could include support for those households who are energy bill payers, but not covered by the Council Tax Rebate.

We will update this page once we have determined and agreed guidelines setting out the eligibility criteria for the Discretionary Fund.