£150 Energy Bills Rebate

Energy Rebate claim form update 29/07/2022 5pm : We have now resolved the issue with the online rebate form. If you submitted your application before the issue occurred, you do not have to re-submit the form. Thank you for bearing with us while we fixed the issue and we sincerely apologise for any inconvenience caused. 

Received a letter? Apply for your rebate here

 

As part of the Government's initiative to help protect households from rising energy costs, earlier this year it announced a £150 non- repayable energy rebate to properties valued in council tax bands A – D (or band E if you have a disabled band reduction).

What support is available?
• A £150 non-repayable rebate for all households in Council Tax Bands A – D in England
• £144 million of discretionary funding for Local Authorities to support households who need support but are not eligible for the Council Tax rebate

If you are unsure of your council tax band, you can check you council tax band via your printed council tax bill or at: http://www.gov.uk/council-tax-bands

Further guidance about eligibility for these schemes can be found at: https://www.gov.uk/government/news/households-urged-to-get-ready-for-150-council-tax-rebate

West Lancashire Borough Council has so far paid out over £3.5 million to 23,598 eligible households for the £150 council tax energy rebate, and a further circa 16,000 invitations to apply for the rebate have been sent.

When will payment be made?

Direct Debit payers

All direct payments have now been made for eligible customers registered to pay their council tax by direct debit.

There is a small number of customers who have a Direct Debit set up on their council tax account where it has not been possible to credit the £150 payment into their bank account.  In these cases, letters inviting these customers to apply for the £150 have been issued on 21st July 2022.


Non Direct Debit payers

For customers who do not pay council tax by direct debit, you will have been issued with a letter on 21st July 2022 providing you with all the information needed to make your claim, to enable us to pay the £150 into your bank account. You will need to complete an on-line form via the link below .

You will be asked to provide the following;

  • Bank Account and Sort Code for the person liable for the Council Tax at the property (this cannot be a Building Society account, please refer to the FAQS below for more information)
  • Council Tax account number (will be included in the letter you are issued with)
  • Unique Access Key - this will expire on 26th August 2022 (will be included in the letter you are issued with)

We are aiming to make the payments to qualifying households within 14 days of you submitting your claim.

The application process for the mandatory element of this scheme (properties in band A-D) will close on 26th August 2022.  Therefore, if we do not receive your application  or if we are unable to make the payment to your bank account as this failed the validation checks we are required to complete by the 26th August 2022, the £150 payment will be credited to your council tax account before 15th September 2022.

If you are in receipt of the letter inviting you to claim, please do not delay in claiming your rebate. The fastest and most secure way to receive your payment is by completing the online form. However, help is available for residents that may need support completing the form online by ringing Customer Services on 01695 577177 and selecting option 3. 
We are currently receiving a high volume of incoming calls and you may experience a delay before your call is answered. We would like to apologise in advance for any inconvenience this may cause you. 

Please note, we will never contact you over the telephone or visit you to ask for personal or bank details. All correspondence in relation to the Energy Rebate will come from West Lancashire Borough Council, if you are in any doubt about the legitimacy of a letter or communication you receive, please contact Customer Services.

If you receive a payment which you are not entitled to receive, you will be asked to repay and recovery action will commence.

 Apply for your rebate here

 

Frequently Asked Questions:

Will I need to pay back the £150 energy rebate

No, the £150 is a non-repayable rebate

Who will get the payment?

Occupied households in Bands A – D (or band E if you have a disabled band reduction) in England on 1 April 2022 will benefit from this rebate. The rebate will not be paid for second homes, empty properties, houses in multiple occupation, landlords and corporate bodies.

The letter I have received states I cannot use a Building Society account, what does this mean and how will I get my payment?

We will be making payments to accounts via BACS (Bankers Automated Clearing System).  The majority of high street Bank/Building Societies accept refunds into accounts via BACS, however, there will be a number of older savings accounts and building society accounts that require a 'roll number' to be inserted into the payment file in order for a refund to be accepted by the building society.  It is these accounts that we are referring to.

Please contact your Building Society direct to check if they are able to accept a credit payment to your account by BACS.

We want to ensure that we make payments to our customers appropriately, therefore If you do not have an alternative bank account that the payment can be credited to, please contact our Customer Services team on 01695 577177 selecting option 3, who will discuss alternative arrangements with you.

What if I don’t complete the application form when I receive the letter?

Central Government have advised that all eligible payments should be redeemed by 30 September 2022.  Therefore, if an application isn't received or if we are unable to make the payment to your bank account, as this failed the validation checks we are required to complete by 26th August 2022, the £150 payment will be credited to your council tax account.

Why have there been delays in making payments?

We would like to apologise and thank you for your patience – this was an issue many local authorities across the country were facing. Following receipt of Government guidance on how to administer the complex and large-scale task of issuing the rebate, new software needed to be purchased and our staff were busy working behind the scenes undertaking the necessary testing to ensure payments are accurate, secure and at low risk of fraud.

I pay by Debit/Credit card, why can't you just refund my card with the £150

We do not store debit/credit card details so are unable to refund in this way. We also need to ensure we process the rebate payment in a secure and non-fraudulent way in accordance with Government guidance.

Energy Rebate Discretionary funding 

The government has provided funding for councils to operate a discretionary fund for households in need who may otherwise not be eligible for a council tax rebate. 

West Lancashire Borough Council has adopted a new Local Discretionary Council Tax Energy Rebate Scheme, to help protect households from rising energy costs. 

The Council has decided that payments under their discretionary scheme will be made providing the household has their sole or main residence in a property and as at 1st April 2022 the following conditions are met;

  • A single one off payment of £150 will be awarded to any household who resides in property with a Council Tax band E to H and in receipt of Council Tax Support; and
  • A single top-up amount of £25 will be awarded to any household who resides in a dwelling with a Council Tax band A – D and in receipt of Council Tax Support. It should be noted that this will be in addition to the mandatory £150 Council Tax Rebate scheme payment.

Payments under the discretionary scheme will be made via a Post Office Payout Voucher.  Letters will be issued shortly to eligible customers, who will be able to present the letter at any Post Office in West Lancashire to collect the cash payment.

Further details will be provided as we progress through this scheme.