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Book an appointment

Appointments are required for all new applications and licence renewals. Appointments can be made:

Online: book an appointment to apply for/renew a taxi licence

By Phone: call our Customer Contact Centre on 01695 577177 (appointments cannot be booked by contacting the Licensing Service directly).

All renewal applicants are provided with a 'reminder' letter approximately 6 weeks prior to the expiry of the licence. When booking a renewal appointment you must provide the ‘personal reference number’ and ‘current licence number’, which are both stated in the renewal letter. 

Please note

Appointment bookings for new applications must be made at least 7 days in advance. Once an appointment has been made, you will receive a confirmation letter and guidance booklet in the post. This booklet will contain the necessary forms and outline all the documentation you will need to provide when you attend your meeting.

If you do not bring ALL the required documents, we will not be able to process your application and you will be required to book a further appointment.

If you do not have an appointment, our officers will not be able to process your application.

Your West Lancashire

Information for where you live


Licensing Team

Licensing enquiry



01695 577177

West Lancashire Borough Council
Licensing Service
Robert Hodge Centre
Stanley Way