£150 Energy Bills Rebate

As part of the Government's initiative to help protect households from rising energy costs, earlier this year it announced a £150 non- repayable energy rebate to properties valued in council tax bands A – D (or band E if you have a disabled band reduction).

What support is available?
• A £150 non-repayable rebate for all households in Council Tax Bands A – D in England
• £144 million of discretionary funding for Local Authorities to support households who need support but are not eligible for the Council Tax Energy rebate

If you are unsure of your council tax band, you can check you council tax band via your printed council tax bill or at: http://www.gov.uk/council-tax-bands

Further guidance about eligibility for these schemes can be found at: https://www.gov.uk/government/news/households-urged-to-get-ready-for-150-council-tax-rebate

West Lancashire Borough Council has so far paid out over £5 million to 35,223 eligible households for the £150 council tax energy rebate. 

Applications for the energy rebate for properties in bands A to D have now closed. If you have received a letter but not applied for your rebate, the £150 will be credited to your council tax account

If you pay your Council Tax by Direct Debit

We have made payments directly into the bank accounts of those people who pay their council tax by Direct Debit.

The £150 payment appeared on your bank statement with the words West Lancashire BC Energy Rebate.

We were unable to make payments directly into the bank account of a small number of customers who pay their council tax by direct debit.   These customers who have a Direct Debit set up on their council tax account where it was not possible to credit the £150 payment into their bank account were issued with letters inviting them to apply for the £150 on 21st July 2022.

Non Direct Debit payers

For customers who do not pay by council tax by direct debit, you will have been issued with a letter on 21st July 2022 providing you with all the information needed to make your claim to enable us to pay the £150 into your bank account. This was by way of completing an on-line form via the link provided on the letter.

When will the £150 be credited to my Council Tax account

The £150 rebate will be credited to your Council Tax account by 15th September 2022. An amended council tax bill will be issued in confirmation.

If your account was recently updated, or created with a billing start date on or before 1st April 2022

We're in the process of checking additional accounts which became liable for Council tax on or before 1st April 2022.  This means more residents might now be eligible based on checks made as of 15th September 2022.

If you’ve received a bill that shows you were liable on or before 1st April 2022, your account may be one of these.  If so, the £150 rebate will be credited to your Council Tax account by the end of September. An amended council tax bill will be issued in confirmation.

Energy Rebate Discretionary funding 

The government has also provided funding to Councils to operate a discretionary fund, to support those households in need and those who are not eligible for the Energy rebate.

West Lancashire Borough Council has adopted a new Local Discretionary Council Tax Energy Rebate Scheme, to help support  households with rising energy costs. 

The Council has decided that payments under their discretionary scheme will be made providing the household has their sole or main residence in a property and as at 1st April 2022 the following conditions were met;

  • A single one-off payment of £150 will be awarded to any household who resides in a property with a Council Tax band E to H and is in receipt of Council Tax Support
  • A single top-up payment of £25 will be awarded to any household who resides in a dwelling with a Council Tax band A – D (including properties that have been granted a disabled reduction to Band D) and in receipt of Council Tax Support. It should be noted that this will be in addition to the mandatory £150 Council Tax Rebate scheme payment

I fall into one of the above categories, how do I apply for the discretionary funding?

We have identified those customers that are eligible for the discretionary scheme and letters were issued to these customers on 25th August 2022.  You do not need to contact us directly, unless you believe you fall into one of the categories and have not received a letter by 16th September 2022. If you believe you're eligible and have not yet received your letter, please contact Customer Services on 01695 577177.

How will I receive the money?

Letters issued on 25th August 2022 included the Post Office Payout Voucher codes.  You will be able to take the voucher code to any Post Office in West Lancashire to claim the payment in cash.  When you visit the Post Office to make your claim, you must take the letter and code with you.  To enable the Post Office to issue the payment, they need to see ID that includes your name and home address.  Acceptable forms of ID are:

  • Driving Licence
  • A Local Authority or Government letter (dated within the last 6 months)
  • A utility bill (dated within the last 6 months)
  • A recent Bank statement
  • Rent book/statement

The Post Office will not be able to issue the payment if you do not provide the letter or the relevant identification detailed above.

 

Can I use my passport for Identification (ID) purposes?

To enable the Post Office to issue the payment, they need to see ID that includes your home address.  Acceptable forms of ID are:

  • Driving Licence
  • A Local Authority or Government letter (dated within the last 6 months)
  • A utility bill (dated within the last 6 months)
  • A recent Bank statement
  • Rent book/statement

I am unable to get to a local Post Office, can someone claim it on my behalf?

If you are unable to visit the Post Office yourself, you can ask someone to do this on your behalf.  They must take the letter, voucher code and your identification to the Post Office to claim the payment.

Please note, West Lancashire Borough Council accepts no responsibility for any loss of payment should you choose to allow someone else to claim it on your behalf.

How long do I have to claim the payment?

You must visit the Post Office to claim the cash payment by 30 September 2022.

If you do not claim the payment by this date, it will be credited to your council tax account in line with Central Government guidance.

Where is my local Post Office?

 You can find your nearest branch here Branch Finder | Post Office

I don’t have anyone who can cash the voucher at the Post Office on my behalf, what do I do?

If you do not have anyone who can support you to claim the payment on your behalf, please contact our Customer Services team on 01695 577177 and select option 4.

My details on the letter do not match my ID?

If the name on the letter is incorrect, please contact Customer Services on 01695 577177 and select option 4.