Noise complaints

If you are being bothered by noise - don't suffer in silence - you can contact the council for help, even if it's in the middle of the night.

The Council's Environmental Protection team responds to over 700 complaints about noise in West Lancashire each year. Most of these complaints relate to barking dogs and noisy neighbours. We will handle any information provided to us in accordance with our Privacy Notice (pdf 60kb).

How to complain about noise

If you are experiencing a problem with noise, whether it's from domestic or commercial premises, alert the council in the first instance. You can do this in three ways:

  • Click: noise complaint online form   
  • Call: 01695 577177 (message service for out of office hours)
  • Come in: visit a Customer Service Point at 52 Derby Street Ormskirk or the Concourse, Skelmersdale
  • See also our page on noise complaints in relation to bird scarers

Investigating complaints

When we have received your complaint we write to the people making the noise, advising them that a complaint has been made and making them aware that their behaviour is causing a problem.

If the noise continues we will assess whether or not further action is needed. In most cases the council deals with noise problems by assessing whether the noise is unreasonable taking into account factors such as loudness, time of day, how often it occurs and how long it lasts. Noise which is unreasonable is then dealt with as a 'statutory nuisance' under the powers in the Environmental Protection Act 1990.

Before considering action the pollution team will fully investigate a complaint to determine if the noise amounts to a statutory nuisance. The council will need to determine the following points:

  • The noise occurs often enough
  • The extent of the noise and its affect on the complainant
  • The noise lasts for unreasonable periods of time.

The Environmental Protection Act 1990 also allows a person affected by noise to make a complaint directly to a magistrate's court. If you wish to pursue this option then the council can provide you with further information although it is recommended that you obtain legal advice before commencing any action.