Tenant Satisfaction Measures

Are you a tenant living in a West Lancashire Borough Council home? If you are then we would like to hear your views on the housing services, we offer.

To do this we are asking tenants to take part in our Tenant Satisfaction Survey. 

The survey consists of 12 questions designed to find out how tenants feel about the services they receive and the things they think could be improved.

There is also the opportunity for tenants to get involved in focus groups to contribute to and influence decisions about the delivery of housing services. If this is something you would like to do, you can register your interest via the survey.  

NWA Social and Market Research Ltd, on behalf of West Lancashire Borough Council, will carry out the survey. They will analyse and categorise responses and draw comparisons. Your individual responses will be treated in the strictest confidence and will not be passed to West Lancashire Borough Council.

Your feedback is really important to us, please take this opportunity to have your say before 24 March 2023. To complete the survey, visit our engagement platform Your Voice...West Lancashire: https://letstalkwestlancashire.uk.engagementhq.com/

If you have any questions or concerns about this survey, please do not hesitate to call NWA Director Norma Wilburn on 07811 101585 or freephone 0800 316 3630 or email norma.wilburn@nwaresearch.co.uk

Every customer who completes the survey will be entered into a prize draw and three lucky winners will each receive £100 worth of Love2shop vouchers

We’d like to thank you in advance for taking the time to share your views and influence the future provision of our housing services.