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Gas safety

Lots of our homes rely on gas for heating, hot water and cooking.  We are legally obliged to carry out gas safety checks yearly to make sure our appliances are safe for use. 

What is a Gas Safety check?

We are required by law to carry out a gas safety inspection every year as it is important to us to ensure you and your family are safe.

This inspection will help us to identify any potential faults which will reduce the risk of your appliances breaking in the future.

Our registered gas engineer will check:

  • All WLBC gas appliances
  • Radiators and pipes
  • Smoke alarms
  • Asbestos 

What happens if an appliance is faulty?

Where possible the engineer will fix the problem straight away.  If this is not possible, they will disconnect the gas supply to that appliance and return as soon as possible to fix it.

Never reconnect an appliance that has been disconnected for safety reasons as this is dangerous. 

How you can help us

There are a number of things you can do that will help us with your gas safety:

  • It is important that when you receive your gas safety appointment you must keep your appointment.  If you are unavailable please contact with us 
    immediately to make a more convenient appointment.
  • Look out for warning signs that your gas appliances aren’t working properly – lazy yellow flames, excessive condensation and black marks/stains.

If you don’t respond after our attempts to contact you, you will be in breach of your tenancy agreement.

How do I book an appointment?

Our contractor will write to you before your certificate is due to expire providing you with an appointment.  If you are unable to make the appointment please call our heating contractor on 0151 493 1132 and we will offer you a more convenient appointment.

Our appointment times are between Monday – Friday 8.30am – 5pm

Morning appointments are from 8.30am–1pm, and afternoon appointments are from 1pm–5pm, but we are able to provide some flexibility for example to avoid the school run or for tenants who prefer us to arrange access for when their carer is at the property.

We also work late every Thursday and one Saturday in the month.

What should I do if I smell gas?

If you smell gas or think that there may be a gas leak, you should:

  • Call the National Gas Emergency Service immediately on 0800 111 999
  • Turn off the gas supply at the meter
  • Don’t use electrical switches or appliances
  • Turn off all gas appliances
  • Open doors and windows
  • Leave the house