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What happens when you report anti social behaviour?

If you report an anti-social behaviour problem the Estate Management Team will:

  • Within 1 working day of receiving your complaint contact you, and interview you within 5 working days
  • Interview you within 24 hours of receiving your complaint if you report a case where violence has been used or threatened or where there is a hate crime element to it.
  • Explain to you what will happen in response to your complaint, how it will be dealt with and what action we can take to resolve it.
  • Deal with all cases in a positive, sensitive and confidential manner, giving you a named staff member to manage and investigate your complaint.
  • Take your complaint seriously and conduct a full investigation not using any information without the consent of the person providing it (unless there are good reasons such as concerns about a child’s welfare or safety)
  • Always offer to talk about the problem in private at your home or at another mutually agreed venue when we are investigating the matter and planning how best we can help.
  • Explore all sources of available evidence and liaise with a wide range of partner agencies such as the police who may be able to contribute to resolving the problem.
  • Explore a broad range of options to resolve complaints including both legal and non legal options.
  • Aim to resolve your complaint within 3 months from when we receive it and if we are unable to, refer ongoing cases to West Lancashire Borough Councils' Anti Social Behaviour Team.
  • If we close your complaint we will write to you and tell you the reason why and give you the opportunity to tell us if you do not agree.