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Rent balance FAQ

 Is there a cost?

  • You will be responsible for charges made by your mobile phone operator, so ensure you check with them about what SMS charges could apply.
  • If you use email this service is free, although you may incur internet service charges from your internet service provider.

Who can register and what accounts are included?

  • You can register if you are a tenant and are responsible for the rent account. 
  • You can only register for the service if we have your details as the main account holder
  • If you have a tenancy in joint names and both are responsible for the rent, then you must both register separately.

We can provide details about a current rent account for a tenanted property. We do not offer this service if you rent a garage or have a former tenant or recharge accounts

What information will I get?

  • The total balance figure tells you if your account is in credit or arrears.
  • On the last day of each month you will get the last ten account transactions on your rent account.
  • If you have made a recent rent payment it will take at least three working days after the payment for it to show on your account balance.
  • If you pay by direct debit, payments will show after the 1st or 15th of the month, depending on which date you have chosen to make your payments. 

What if I forget the instructions on how to get the balance?

Just text Tbal to 07786204730 or email Ebal to mybalance@westlancs.gov.uk and we will send the information to you.

What if I change my phone number or email address?

You will need to re-register with your new details. We will contact you to confirm the changes.

Please see our terms and conditions for more information

Can you send the information to a landline?

Unfortunately we cannot send information to a landline.

How do I unsubscribe from the service?

You may unsubscribe from the service by sending a text to 07786204730 or an email to mybalance@westlancs.gov.uk

The council will remove you from the service list within five working days following receipt of your text or email.