Report a repair


Over the last several weeks we have been working with  our repairs contractor, Wates Living Space to develop safe ways to do routine repairs in your home whilst still observing current government guidance relating to social distancing.

We are pleased to announce, that we are now ready to introduce the last phase of routine responsive repairs from the 17th August 2020. This phase will include;

Routine roofing repairs / replacements

Routine window / door repairs / replacements

Routine rainwater goods repairs/ replacements

Routine external wall repairs

Plaster repairs


This is in addition to the Phase 1 and 2 routine repairs we re-introduced on the 13th and 27th July;

Routine plumbing repairs

Routine Electrical repairs

External ground works (repairs of pavements and paths).

Routine Joinery Works

Routine wall and floor tiling

Routine fencing and gate repairs / replacements

Routine repairs / replacements - garage doors

Please be  assured that all of the above repairs will only be undertaken in a way that will maintain your safety and our staff.

We will be constantly reviewing government advice relating to social distancing measures and working safely in people's homes regarding the Covid19 virus. In the event that the Council have to introduce local lockdowns to assist in the management of rises in confirmed COVID19 infection cases then this may see certain routine repairs suspended for the duration of the local lockdown, within affected post code areas.

Any reduction in the delivery of routine repairs will be communicated on the Council's web site and other social media platforms to ensure the most up to date information is shared with tenants at the earliest opportunity.

We would like to thank you for your patience and understanding during the period we provided an emergency repairs service and whilst we have been working on the arrangements to get your repairs service fully functional and back up to full service provision.


What you should tell us

When you report a repair let us know:

  • The repair you need doing
  • When is the best time for the repair to be carried out.
    • This will be Monday to Friday between 8am-6pm and Saturday 8am - 12 Noon for general and non-gas heating repairs
    • For Gas Heating repairs this will be Monday to Friday 9am – 4pm
  • A telephone number where you can be contacted

Who will carry out any repairs?

West Lancashire Borough Council's repairs contractor is Wates Living Space. They will provide responsive repairs and non-gas heating repairs and void works for the whole Borough.
Gas Heating repairs will be provided by Heat2000.

What happens when you report a repair? 

When you report a repair, we may need to send someone to your home to assess the problem before ordering any work. If this is required, we will arrange this with you. If the repair comes under the Right to repair scheme, we will instruct Wates Living Space to do the work within a specified time. We will also send you a copy of the repair notice that we send to our contractor. The notice will show you:

  • The name, address and telephone number of the contractor who will do the repair
  • Any arrangements made for the contractor to do the work (e.g. the date and time of their visit to your home)
  • What the repair is
  • When the repair should be done by

Access for the Wates operative will be arranged at a mutually convenient time. For Routine Repairs, you can choose a 2-hour appointment slot that suits you between 8am and 6pm Monday to Friday and 8am and 12 Noon on Saturday (except Bank Holidays and Christmas).

For emergency repairs, no appointment will be made but an operative for general and non-gas heating repairs should be at your home within 4 hours so it is expected that someone will be at the property to allow them access during that period of time.

Please be aware that you may be charged for the call out if we attend an emergency repair and are unable to gain access to your home or if it is not classed as an emergency.

More information

For more information on repairs please take a look at our tenants repairs handbook which can be found here (PDF 2MB)