Advice for residents

Advice regarding Council Tax

People will understandably be concerned about paying their bills during the current Coronavirus pandemic. We know that loss of income may leave many residents struggling to pay key bills such as Council Tax. We are looking at how money from the government's national £500m support fund will be allocated and how quickly it will be made available. For more information please visit our Help with Council Tax page.


Advice for Council tenants on rent

West Lancashire Borough Council will offer up to a three month payment holiday for its tenants who are in financial difficulty as a result of the outbreak. If you are a West Lancashire Borough Council tenant struggling to pay your rent because of the Coronavirus Pandemic please contact our Financial Inclusion Team via email or by calling 01695 585252 who are here to support you.

Our Financial Inclusion Team can also help tenants with this and maximise their disposable income and give advice on how them can budget, make a claim and manage your bills.  Contact our team on 01695 585252 or by emailing

Advice for parents

Schools can now provide children eligible for free school meals with a weekly shopping voucher worth £15 to spend at supermarkets while schools are closed due to coronavirus. Read more on the government website (external link).

Advice for private tenants, landlords and homeowners

The government has announced a radical package of measures to protect renters and landlords affected by coronavirus. As a result, no renter in either social or private accommodation will be forced out of their home during this difficult time.

Please visit the Complete ban on evictions and additional protection for renters (external link) for more information.

Mortgage lenders have also agreed they will support customers that are experiencing issues with their finances as a result of Covid-19, including through payment holidays of up to 3 months. This will give people the necessary time to recover and ensure they do not have to pay a penny towards their mortgage in the interim.

Please visit government website (external link) for more information.

Update from Skelmersdale Foodbank

As the coronavirus pandemic unfolds in the UK, we wanted to take this opportunity to let you know what’s happening in Skelmersdale Foodbank. Our main priority is ensuring the safety of everyone who comes to our food bank, whether it’s someone who needs help, someone volunteering their time, or someone making a donation.

We’re still supporting people with emergency food at Skelmersdale and District Foodbank and will do for as long as is possible.

The Ecumenical Centre has restricted access from Wednesday and clients will need to ring the Foodbank to be allowed into the building. Please contact the team on 07989052832. This number will also be displayed on the door so you can ring from outside.

Help for people Self-isolating - The Birchwood Centre

"Self-isolation doesn’t have to mean social isolation. We are here to support and help if you are self-isolating or experiencing social isolation due to coronavirus."

The Birchwood Centre will be available to help if you are in need of support, with volunteers on hand to help with things such as picking up medication and essential items, or if you just need someone friendly to talk to. Don't hesitate to get in touch via their contact details below.


Tel: 01695 713248
Text: 07706 750187

Information about Lancashire County Council Household Waste Recycling Centres

We would like to make residents aware that due to the deployment of Lancashire County Council staff to support district councils during this time, Lancashire County Council have announced that all of their waste and recycling centres are now closed. This includes the household recycling centres in Burscough and Skelmersdale. For more information please visit the Lancashire County Council website (external link).

Government launches Coronavirus Information Service on WhatsApp

The UK Government has today launched a new free to use GOV.UK Coronavirus Information service on WhatsApp to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government to help combat the spread of coronavirus misinformation in the UK, as well as helping ensure people stay home, protect the NHS and save lives.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started. A set of menu options is then presented which the user can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.