West Lancs Together: Helping the borough #StaySafe

West Lancs Together – a helpline for West Lancashire Residents who need access to support networks during coronavirus

West Lancs Together is West Lancashire Partnership's response to the Coronavirus pandemic. The free helpline from West Lancashire Borough Council is there to support anyone feeling vulnerable or isolated at this time.

West Lancs Together will help you connect to the right support whether you need help with daily tasks, such as getting food, collecting prescriptions or seeking financial advice during this difficult time. You may want to connect with someone who is available to be a friendly voice over the phone to break up your day.

This helpline is for all residents of the borough, however, if you have been identified by the NHS as at risk and you are unable to rely on friends, family or your neighbours for adequate practical support whilst at home during the Coronavirus pandemic, we would urge you to register to request support through our online form or by calling our free helpline on 0800 616 667, Monday to Friday 9am - 5pm.

This service is open to all residents of West Lancashire who are feeling vulnerable or isolated at this time and who may benefit from being connected to the right support during the Coronavirus pandemic.  

If you have been contacted by the NHS, you will have been asked to register your need for support through the gov.uk online form. Please complete both forms to ensure we are aware of your support needs as soon as possible.

What happens next

Once we know what your needs are:

  • We will share your information with relevant and trusted organisations that might be able to help.
  • A volunteer will be in touch to discuss how we can help
  • Please be aware that we will prioritise people in the most vulnerable groups and those in need of emergency food.

Every volunteer that we connect you with will:

  • Have identification or documentation proving who they are.
  • Remain at a safe distance from you at all times.

They will not:

  • Ask you for financial information like your debit or credit card details
  • Enter your home
  • Pressure you for any information that you are not comfortable sharing

If you’re suspicious or worried about anyone that contacts you or visits your home, don’t engage with them, and report them to the Police.

The steps you are taking to #StayHome and #StaySafe will help to support the NHS and will save lives. Thank you.

Advice For Residents 

We have put together a dedicated page for advice for residents here

Helping your Community during the Coronavirus Pandemic

Are you healthy and available to help those in need in your local community?

Working in partnership with West Lancashire CVS (external link), West Lancs Together has been set up to help find and coordinate volunteers that can help or are already doing their bit to help in their local community.

If you are an individual ready to help your community during the Coronavirus pandemic, please visit our dedicated Volunteer to Help page. 

Please note we are receiving a high volume of people registering their interest in volunteering so you will receive an email to confirm we have your details and we will then work to identify a suitable role for you. This may not be immediately as over the next few month, volunteers will be needed at different times. We thank you for your patience, understanding and support with this.

We encourage our residents to check on their neighbours, friends and family in a way that keeps everyone safe. If you are currently not self-isolating, this may involve leaving supplies on their doorsteps, posting their mail, or walking their dog. If you are unable to do this, simply offering up your time for talk over the phone will be essential in order to minimise loneliness at this time.

Please remember to maintain a safe distance at all times and adhere to the government guidelines on social distancing and self-isolation. If you feel unwell please do not attempt to visit your neighbours in person.  

We will continue publishing any information we receive from Public Health England and the Lancashire Resilience Forum to our website and social media channels.

Additional Support

We have collated a list of external groups and organisations offering additional support in West Lancashire at this time, here.

Are you part of a group already offering help?

If you are part of a group that is already part of the ongoing help in our community, including Parish Councils, charities, village halls, community centres, please visit our dedicated page here - 

https://www.westlancs.gov.uk/support-from-groups

This web page will be updated regularly.