#WestLancsTogether - Additional Support

To access advice on council tax, council tenant rent, free school meal vouchers, household waste management and more visit our dedicated advice page. In addition, the following support is available from external groups/organisations who are offering help across West Lancashire during the Coronavirus pandemic

Please also visit the government website for regular updates and advice.

This page will be updated regularly (last updated 14-05-2020).


  1. Supermarket delivery slots for vulnerable people
  2. Businesses offering paid deliveries of food and essential supplies
  3. Energy and Fuel
  4. Money Advice
  5. Befriending Services
  6. Bereavement and Mental Health
  7. Targeted Support
  8.  Domestic Abuse/Victim Services
  9. Employment
  10. Additional Help




1. Supermarket delivery slots for vulnerable people 

If you are looking to complete a grocery shop online, as you're unable to go to the shops at this current time, many supermarkets are offering reserved delivery slots for residents in self-isolation. Please see the information below around food delivery options.

Iceland Iceland Coronavirus FAQs (external link)
Aldi Aldi Delivery Updates (external link)

Morrisons Groceries Delivery (external link)

Doorstep deliveries can be ordered by phone 0345 611 6111

Morrisons Food Boxes (external link)

Tesco Helping the most vulnerable get food deliveries (external link)
Asda Asda Groceries (external link)
Sainsburys Customer Care Team - 0800 328 1700
Booths Booths Home Delivery (external link)


2. Businesses offering Paid Deliveries of Food and Essential Supplies

Name Food Available  Household Items Available  Website
M A Forshaw Fresh fruit, vegetables, meat, dairy, bread, eggs, flour, fruit juices etc.  



MW FOODS LTD Fresh meat & dairy products, frozen meats, frozen vegetables, drinks, Dried goods, confectionary, tinned products, vegetarian products. Cleaning products  www.facebook.com/MW-FOODS-LTD-111281307172511/
Mr Thompson's Bakery, Ormskirk

Baked goods, gluten-free baked goods and vegan baked goods.

Gracious Grub, Skelmersdale Homemade frozen plant based/ vegan/ egg free/ dairy free/ meat free meals & baked goods.   www.graciousgrub.co.uk/
The Fox Roby Mill, Upholland Take away meals, bread, dairy products, fresh vegetables, fresh meat   www.thefoxrobymill.co.uk/
Rathbones Upholland Bakery

Bread, Dairy products, baked goods and pies & pasties


Nature's Remedies, Southport Vegan, gluten free and other speciality foods, nutritional supplements, herbal medicines & teas. Toiletries & home care products


Reynolds Butchers, Parbold

Fresh meat, gravies/ sauces & condiments.
Partnering with other businesses can also deliver: fresh fruit and vegetables, bread and dairy products.


Paolo’s of Parbold

Fresh fruit, vegetables & dairy products.



Is your business currently offering deliveries of food and essential supplies? Let us know here to register an interest in being included on this list by completing this form. We know many businesses are opening but please only register with us if you are delivering. This list does not include takeaway delivery businesses.


3. Energy and Fuel 

You don’t need to worry or stress about gas/electricity if don’t you have money to top up or are self-isolating. If you have a prepay meter, ring the relevant company below and tell them that you are self-isolating and they will send out 2 weeks' worth of gas/electricity or if you have a smart meter they will top up for you. 

British Gas 0333 202 9802
EDF 0333 200 5100
Eon 0345 052 000
N Power 0800 073 3000
Scottish Power  0800 027 0072
SSE 0345 026 2658

4. Money Advice

Please see our 'Advice for Residents' page to access more advice on managing your money at this time.

The following numbers have been set up to give support and advice to people 70+. These lines are open from 8am to 6pm, 7 days a week.

Bank of Scotland 0800 0859179
Halifax 0800 0859137
Lloyds Bank 0800 056 0045
NatWest 0800 051 4176
Royal Bank of Scotland  0800 051 4177


South West Lancashire Independent Community Advice Network (SWLICAN) 


SWLICAN Website (external link)

5. Befriending Services

If you are feeling at all lonely at this time, the following services have been launched to ensure you have someone to talk to. Each service will offer a friendly voice over the phone to so that you don't feel entirely isolated during the Coronavirus pandemic. 

Lancashire Volunteering Partnership 


 Lancashire Volunteering Partnership website (external link)
Age Concern Central Lancashire 01772 552 850 option 0
Age UK

Refer via the 0300 303 1234 customer services line or referrals@ageuklancs.org.uk 

Age UK Telephone Befriending (external link)

Age UK Advice Line - 0800 055 6112.


ICANN Free Telephone Friendship Service

Please call on 01772 746061, stating your name and contact phone number clearly and that you are interested in accessing the Telephone Friendship Service.

Burscough Town Council 

please email Jackie at jackie.maguire@burscoughpc.org.uk and you will receive a call back.


Cruse Bereavement Care

Freephone National Helpline - 0808 808 1677.  

Cruse Bereavement Care (external link)


6. Bereavement, mental health and well-being

Mental Health and Well-being  Big White Wall Big White Wall
  #EveryMindMatters Every Mind Matters (external link)
  The Samaritans 116123 / jo@samaritans.org

03450 138208 or admin@n-compass.org.uk

N-Compass (external link)

  Ennerdale Centre  01695 713248
Bereavement Services Lancashire Volunteer Partnership 01772 416417
  Bereavement Counselling Service Tel / fax: 01695 570 729
Email: thebcs101@btconnect.com


7. Targeted support 

Careers Careers UK Careers UK
Men Male Room West Lancashire (The Liberty Centre) 01695 50600 / 07495435496       
LGBTQ+ people Lancashire LGBT Telephone: 07788 295521.
Email: hello@lancslgbt.org.uk
Parish Council Residents Scarisbrick Parish Council

07577 240928

Scarisbrick Parish Council (external link)

  Hesketh Bank Helpers

01772 814458

Hesketh Bank Helpers (external link)

Armed Forces Community The Royal British Legion

The Royal British Legion (external link)

0808 802 8080

Cancer Support Macmillan West Lancs

Contact: 01695 402164 / 07551122125


Children and young people with Disabilities and Additional Needs Twinkle House

Email: enquiries@twinklehouse.co.uk

Twitter (external link)

Facebook (external link)

Alzheimer’s patients and their families Alzheimer’s Society 

01772 788700


Older people Age UK (can help with shopping, essential cleaning, collecting prescriptions and essential items) 

0300 303 1234



8. Domestic Abuse/Victim Services

The Liberty Centre 

Tel: 0808 100 3062 (24 hours)

Whatsapp and text: 01695 50600 / 07495435496 

The Liberty Centre (external link)

Lancashire Victim Services Lancashire Victim Services (external link)
Lancashire Police Lancashire Police (external link)
Ormskirk Police

Facebook (external link)

Twitter (external link)

Lancashire Police - West Lancashire (external link)

Skelmersdale Police Facebook (external link)

Twitter (external link)

Lancashire Police - West Lancashire (external link)

9. Employment

Employment, Disability and Welfare Rights and Money and Debt Advice SWLICAN

tel: 01695 726269 / 07422340600

WhatsApp - 07857085422

Email: swlican2014@gmail.com

Twitter (external link)

Facebook (external link)

Advice & advocacy, education, employment, finance, benefits & debt, holistic services, housing & homelessness, personal development, training West Lancs Ark

Jan - 07826656387
Carol - 07827721507 



10. Additional Help


NHS Responder Volunteer Service community support


Provides collections of medication and shopping for someone who is self-isolating or unable to leave their home.


Call 0808 196 3646 to register for support, visit NHS Responder Volunteer Service community support (external link)
Impartial Advice  Citizens Advice West Lancashire Citizens Advice West Lancashire (external link)
Advice line service - 0344 245 1294
For Universal Credit Help to Claim: 0800 1448 444
Pension Wise: 0800 138 3944
Consumer Helpline: 0808 223 1133
National Debtline: 0808 808 4000
Advice on avoiding scams/fraud National Crime Agency (advice on scams) National Crime Agency (external link)
Social Isolation Project Birchwood Centre Tel: 01695 713248
Text: 07706 750187
Facebook (external link) 
Twitter (external link) 
Email: birchwood@wlcrisiscentre.org.uk
The Birchwood Centre (external link)