Key dates for services over Christmas and New year
Our services change slightly over the Christmas and New Year period. Please find below details of changes to these services that may affect members of the public.
West Lancashire County Council offices will close at 12 noon on the 24 December and reopen on the 4 January at 10am.
The Customer Contact Centre telephone lines will close at 12 noon on Friday 24 December 2021 and re-open at 8.30am Tuesday 4th January 2022. The phone number remains the same for emergency calls when the offices are closed: 01695 577177.
The Customer Service Points at Derby Street, Ormskirk and the Concourse Skelmersdale will close at 3pm on Thursday 23 December 2021 and re-open at 10am Tuesday 4 January 2022.
The Revenues and Benefits Service will close at 12 noon on Friday 24 December 2021 and re-open at 8.30am Tuesday 4 January 2022. Payments can still be made during this period by visiting the Council’s website www.westlancs.gov.uk/payabill or using the automated telephone payment line which is available 24 hours a day on 01695 585150.
For more information on emergency contact numbers and automated lines visit our contact page www.westlancs.gov.uk/contactus.
Grey, blue and green bin collections will be made on the usual days. If residents have signed up to our Garden Waste subscription service, brown bin collection will be suspended for two weeks between 27 December 2021 and the 7 January 2022. For more information visit www.westlancs.gov.uk/refuse
Council managed pay and display car parks will be free of charge on the 25, 27 and the 28 December. Dates in January include the 1 and 3 of January. Free parking on Sundays will continue.
There will be an additional market day on Monday 20 December, however, Ormskirk market will not take place on Saturday 25 December and Saturday the 1 January. The market will be open on all other Thursdays and Saturdays as usual including on Thursday 30 December.
During Christmas and the New Year period, the Housing Repairs Service will be available as follows:
Day to day housing repairs and gas heating repairs (including air source and electric heating) will be available as normal up until 12 noon on Friday 24 December 2021.
From 12 noon on Friday 24 December to 8.30am on Tuesday 4 January 2022 we will be carrying out EMERGENCY repairs only. Normal repair services will resume from 8.30am on Tuesday 4 January 2022. For emergency housing repairs and homelessness please telephone 01695 577177.
Rent payments can still be made during this period by visiting the Council’s website www.westlancs.gov.uk/payabill, using the My Tenancy App or via the 24hr automated telephone payment line on 01695 585150.
Help and Advice
Citizens Advice Lancashire will close on the 24 December and reopen on the 4 January. Between these times, an emergency national adviceline number will be in operation on 0800 144 8848. Further information can be found at www.citizensadvicelancashirewest.org.uk
Leisure Centres and Pools
Burscough Racquet and Fitness Centre, Park Pool in Ormskirk, Nye Bevan Pool in Skelmersdale and Beacon Park Golf Course will be closed on certain days over the Christmas and New Year period as follows:
Closed from 24 to 28 December inclusive:
Open on 29 & 30 December:
Park Pool, Ormskirk 8am-6pm
Nye Bevan Pool, Skelmersdale 8am to 6pm
Beacon Golf Course 9am to 4pm
Closed from 31 Dec to 3 Jan inclusive:
All venues reopen on Tuesday 4 Jan
For further information on all of our services, please visit our website at www.westlancs.gov.uk
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