West Lancs Together: Helping the borough #StaySafe


COVID-19 advice for the clinically extremely vulnerable

If you need extra help because you have no support from friends or family, you can call the West Lancs Together free helpline on 0800 616 667, Monday to Friday 9am-5pm. Scroll down for more details.

Currently, government guidance does  not require vulnerable people to shield.

How to minimise your risk of catching COVID-19:

If you are on CEV list, you should continue to maintain social distancing, wash your hands regularly and avoid touching your face. Continue to minimise the number of social interactions that you have. When you are allowed to meet others indoors, keep the area well ventilated with fresh air, for example by opening the window.


Everyone is currently advised to work from home where possible. If you cannot work from home, you should go to work. You may also want to consider how you get to and from work, for example, if it is possible to avoid using public transport during rush hour.

School, college and other educational settings

Clinically extremely vulnerable pupils are no longer required to shield.


Consider travelling outside peak hours to reduce the number of people with whom you come into contact. If you need to travel, walk or cycle if you can. Please do not car share with people from outside your household or support bubble and ensure you use a face covering when using taxis.

Going to shops and pharmacies

While you are not advised to avoid going to the shops, you may wish to continue using online delivery for food and essential shopping, or to rely on family and friends. If you do go out to the shops or pharmacy, consider going at quieter times of the day. 

The NHS is still open to help you

You should continue to seek support from the NHS for your existing health conditions. You can access a range of NHS services from home, including ordering repeat prescriptions or contacting your health professional through an online consultation. To find out more visit www.nhs.uk/health-at-home, or download the NHS App.

What if you don’t have any friends or family who can help you with day to day tasks?

West Lancs Together – a helpline for West Lancashire Residents who need access to support networks during coronavirus

West Lancs Together is West Lancashire Partnership's response to the Coronavirus pandemic. The free helpline from West Lancashire Borough Council is there to support anyone feeling vulnerable or isolated at this time.

West Lancs Together will help you connect to the right support whether you need help with daily tasks, such as ordering groceries and essential items online, collecting prescriptions or seeking financial advice during this difficult time. You may want to connect with someone who is available to be a friendly voice over the phone to break up your day.

This service is open to all residents of West Lancashire who are feeling vulnerable or isolated at this time and who may benefit from being connected to the right support during the Coronavirus pandemic. If you are feeling this way we would urge you to register to request support through our online form or by calling our free helpline on 0800 616 667, Monday to Friday 9am-5pm. 

Once we know what your needs are:

  • We will share your information with relevant and trusted organisations that might be able to help.
  • A volunteer will be in touch to discuss how we can help

Every volunteer that we connect you with will:

  • Have identification or documentation proving who they are.
  • Remain at a safe distance from you at all times.

They will not:

  • Ask you for financial information like your debit or credit card details
  • Enter your home
  • Pressure you for any information that you are not comfortable sharing

If you’re suspicious or worried about anyone that contacts you or visits your home, don’t engage with them, and report them to the Police.