Housing Ombudsman Self-Assessment

In July 2020 the Housing Ombudsman Service, introduced a Compliant Handling Code which sets out good practice that will allow landlords to respond to complaints effectively and fairly. The code also acts as a guide for residents, setting out what they can and should expect from their landlord when they complain.

The code stipulates landlords must carry out an annual assessment against the code to ensure their complaint handling remains in line with the code requirements and the results must be published.

For more information about the Housing Ombudsman Complaints handling code, visit their website.

On 1st October 2022 we launched a new Customer Feedback Policy which meets the requirement of the code and incorporates best practice recommended by the Local Government and Social Care Ombudsman, who deals with complaints for other Council services. This will ensure we have a robust and effective complaints process for all our customers.
Please take a look at our self-assessment to see how we are performing.