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Contact us


This website holds a massive amount of information about the services we provide and it's available 24 hours a day.


Customer Services deals with around 20,000 calls a month and is the first point of contact for all Council enquiries. Calls are answered from 8.30am-5.30pm, Monday to Friday, with a 24 hour answer and emergency service out of office hours.

  • Call us: 01695 577177
  • Minicom for deaf or hard of hearing customers only: 01695 585029
  • Housing repairs: 01695 577177
  • Out of hours homelessness emergency line: 0845 371 0898

Come in

Visit Customer Services at:

Reduce your carbon footprint - leave the car at home:

Opening hours for both are:

  • Monday-Thursday: 9.00am-5.00pm
  • Friday: 9.00am-4.45pm

Write to

West Lancashire Borough Council, PO Box 16, 52 Derby Street, Ormskirk, L39 2DF.

 Contact us links: