Tenants' responsibilities
Important Information
All our tenants are expected to make sure that their home, garden and balcony are kept safe, clean, free from rubbish and are not neglected.
Tenants have the following responsibilities when reporting a repair:
- Decorating the inside of your home and floor coverings
- Replacing keys or the fitting of additional locks
- Repairing any equipment, fixtures, or fittings you provided or fitted yourself (unless we have agreed to take responsibility for them)
- Unblocking plug holes on baths, sinks and wash hand basins
- Repairing any damage caused by you or anyone living with or visiting you
- Replacing fuses and plugs
- Maintaining your garden, including lawns, plants, bushes, and trees
- Replacing television aerials and satellite dishes
- Replacing toilet seats, plugs and chains on baths, sinks and wash hand basins
- Any damage caused by someone gaining access to your home with a warrant
- Replacing light bulbs
- Fencing
- Letter boxes
- Replacing toilet seats
- Repairing and maintaining your own equipment such as cookers or washing machines
- Driveways which you have altered or installed
- Replacement batteries in battery powered Smoke/Co detectors
When we carry out repairs, you are responsible for clearing the area of work, which includes removing furniture, carpets, and personal belongings, before we arrive. If you have a vulnerability and would have difficulty doing this, please tell us this when you report a repair.
If your home is furnished by us, you are responsible for maintaining the furniture package to an acceptable standard. Over the duration of your furnished tenancy, items of furniture or white goods may need repairing or replacing due to genuine wear and tear, if this happens, please contact us.
Please note that you may be asked to pay for damaged caused by failing to properly use fixtures or appliances.
